# SendSquared > SendSquared is an all-in-one CRM and marketing platform built for enterprise hospitality. It integrates with property management systems to unify guest, owner, and lead communication into a single platform. Purpose-built for vacation rental companies, hotels, and resorts. ## Company - Founded: 2018 - Headquarters: United States - Website: https://sendsquared.com - Contact: hello@sendsquared.com | +1-855-340-7363 - Documentation: https://docs.sendsquared.com ## Product Overview SendSquared connects directly to property management systems (PMS) and brings every guest, owner, and vendor into one unified CRM. The platform covers the full guest lifecycle: lead capture, reservation sales, pre-arrival communication, in-stay engagement, post-stay surveys, review management, remarketing, and owner retention. ## Platform Features - [Vacation Rental CRM](https://sendsquared.com/platform/vacation-rental-crm/): PMS-connected guest profiles, multi-email management, custom fields, contact merge and dedup, activity timeline, owner management, opt-in compliance - [Unified Inbox](https://sendsquared.com/platform/unified-inbox/): All channels in one thread — SMS, email, WhatsApp, Airbnb, web forms. Agent assignment, priority management, canned responses - [Voice](https://sendsquared.com/platform/voice/): Cloud phone system with PMS context on every call. Call queues, IVR menus, call plans, barge/whisper, recording, transcription, smart routing - [Voice AI](https://sendsquared.com/platform/ai-voice/): AI-powered phone agents for sales and support. Knowledge base training, tool calling, warm escalation, session tracking - [Email Marketing](https://sendsquared.com/platform/marketing/): Drag-and-drop editor, PMS-powered segmentation, Smart Send timing, multi-brand management, revenue attribution, CAN-SPAM compliance - [Lead Management](https://sendsquared.com/platform/lead-management/): Pipeline kanban boards, lead sources, drip campaigns, agent assignment, lost reason tracking, task pairing - [Automations](https://sendsquared.com/platform/automations/): Visual flow builder with reservation, lead, survey, and engagement triggers. Conditional branching, time delays, multi-channel actions - [Surveys](https://sendsquared.com/platform/surveys/): Reservation-based surveys, NPS scoring, Z-score analysis, multi-channel delivery, agent notifications - [Guidebooks](https://sendsquared.com/platform/guidebooks/): Reservation-based digital guidebooks with 9 content block types, conditional visibility, legal terms, ID verification, maps and photos - [Website Chat](https://sendsquared.com/platform/website-chat/): Webchat-to-persistent-SMS, customizable widget, automated responses, CRM lead integration, drip messaging - [Segments](https://sendsquared.com/platform/segments/): Reservation-based segments with 50+ operands, contact and property conditions, campaign engagement filters, tags and groups - [Tasks](https://sendsquared.com/platform/tasks/): Task types and priorities, agent assignment, contact and queue linking, due dates, workflow-generated tasks - [WiFi Marketing](https://sendsquared.com/platform/wifi/): Guest data capture at the access point, PMS reservation linking, lifetime value tracking, login automation triggers - [Verification](https://sendsquared.com/platform/verification/): Guest-side document upload, agent review, blue check badge, email validation, legal term acceptance - [Lifetime Value](https://sendsquared.com/platform/lifetime-value/): PMS-powered revenue tracking, campaign revenue attribution, WiFi guest topology, LTV-based segmentation - [Postcard Marketing](https://sendsquared.com/platform/postcard-marketing/): Physical postcards and letters, handwriting-style addressing, QR codes, UV coating, lifecycle tracking - [Reporting](https://sendsquared.com/platform/reporting/): Executive summary, agent productivity, lead compliance, call analytics, campaign revenue, survey reports, automation analytics - [Mobile App](https://sendsquared.com/platform/mobile-app/): iOS and Android apps for contacts, inbox, tasks, and lead management on the go ## Solutions - [Direct Booking Solutions](https://sendsquared.com/solutions/direct-booking-solutions/): Convert OTA guests to direct bookers - [Guest Loyalty](https://sendsquared.com/solutions/guest-loyalty/): Lifetime value tracking and re-engagement - [Guest Time AI](https://sendsquared.com/solutions/guest-time-ai/): AI-powered send time optimization - [Gap Night Fill](https://sendsquared.com/solutions/gap-night-fill/): Automated gap identification and guest matching - [Pre-Arrival to Post-Stay](https://sendsquared.com/solutions/pre-arrival-to-post-stay/): Full guest journey automation - [Review & Reputation](https://sendsquared.com/solutions/review-reputation/): Post-stay surveys with NPS-based routing - [Remarketing](https://sendsquared.com/solutions/remarketing/): WiFi capture, call dispositions, website chat data - [Call Tracking](https://sendsquared.com/solutions/call-tracking/): Phone flip scripts, call logging, lead source to revenue attribution - [Inbound Lead Conversion](https://sendsquared.com/solutions/inbound-lead-conversion/): Multi-channel lead capture and automated follow-up - [Owner Retention](https://sendsquared.com/solutions/solution-owner-retention/): Owner communication and early warning system - [Revenue Recovery](https://sendsquared.com/solutions/solution-revenue-recovery/): Follow-up automation and SMS cart recovery - [Homeowner Acquisition](https://sendsquared.com/solutions/vacation-rental-homeowner-acquisition/): Trackable postcards, interactive proformas, tax data ## PMS Integrations - [Barefoot](https://sendsquared.com/integrations/barefoot-integration/) - [Escapia](https://sendsquared.com/integrations/escapia-integration/) - [Streamline](https://sendsquared.com/integrations/streamline-integration/) - [Guesty](https://sendsquared.com/integrations/guesty-integration/) - [Hostaway](https://sendsquared.com/integrations/hostaway-integration/) - [Cloudbeds](https://sendsquared.com/integrations/cloudbeds-integration/) - [RDP](https://sendsquared.com/integrations/rdp-integration/) - [RoomKeyPMS](https://sendsquared.com/integrations/roomkeypms-integration/) - [StayNTouch](https://sendsquared.com/integrations/stayntouch-integration/) - [Versa](https://sendsquared.com/integrations/versa-integration/) - [Visual One](https://sendsquared.com/integrations/visual-one-integration/) - [Airbnb](https://sendsquared.com/integrations/airbnb-integration/) - [Google Travel](https://sendsquared.com/integrations/google-travel-integration/) ## Industry - [Vacation Rental Solutions](https://sendsquared.com/industry/vacation-rental-solutions/) - [Resort Solutions](https://sendsquared.com/industry/resort-solutions/) - [Hotel Solutions](https://sendsquared.com/industry/hotel-solutions/) ## Resources - [About](https://sendsquared.com/about/) - [Blog](https://sendsquared.com/blog/) - [FAQ](https://sendsquared.com/faq/) - [Testimonials](https://sendsquared.com/testimonials/) - [Contact](https://sendsquared.com/get-in-touch/) - [Book a Demo](https://sendsquared.com/demo/)