Voice Extended: A Comprehensive Training Video
In this training video, we will focus on Extended Voice Training, which is essential for call center agents to build rapport with customers and provide exceptional service. We’ll cover everything from vocal warm-up exercises to techniques for projecting your voice and speaking clearly and confidently.
Sending a Campaign: A Comprehensive Training Video
Welcome to our comprehensive training video on Sending a Campaign. Whether you’re a seasoned marketing professional or just getting started, this video will provide you with the knowledge and tools you need to create successful campaigns that resonate with your audience. In this educational video, we
Inbox Review: A Comprehensive Training Video
Welcome to our comprehensive training video on how to set up and manage your unified team inbox! Whether you’re managing inquiries from VRBO, Airbnb, or other communication channels, we’re here to show you how to streamline your team’s communication process and improve your overall efficie
Inbound & Outbound Call Flow: A Comprehensive Training Video
Greetings and welcome to our comprehensive training video on inbound and outbound call flow setup! We’re excited to guide you through the process of creating an effective call flow that maximizes productivity and enhances customer satisfaction. With our expert guidance, you’ll learn how to set u
Global Settings and Communication Management Made Easy: A Comprehensive Training Video
Welcome to our comprehensive training video on how to set up and manage your communication process for both transactional and marketing campaigns! In this video, we will guide you through the initial steps of setting up your account, including configuring your global settings, adding users, setting up your
Master the Art of Email & Text Creation: A Comprehensive Guide from SendSquared
Looking for ways to streamline your communication process and improve customer engagement? You’re in luck! Our training video will show you how to set up email, text, and templates for both transactional and marketing campaigns. Throughout the video, you’ll learn how to choose the right email se
The Ultimate Guide to Audience: Learn with SendSquared’s Training Video
In today’s digital age, audience targeting has become more important than ever for businesses to connect with their customers and grow their brand. That’s why it’s crucial to have a comprehensive understanding of audience setup, contacts management, group segmentation, profile creation, cu
Porting Phone Numbers
One of the first steps when onboarding with our voice platform is to prepare for porting your numbers. Phone number porting is the process of transferring a phone number from one provider to a different provider. Currently SendSquared uses Twilio as our phone carrier. To start the process you will need to g
Setting up Voicemail Boxes
Voicemail boxes can be set up in the SendSquared Voice platform. These voicemails can be general voicemails or also voicemails that are associated only with users/agents. Some examples of when voicemails can be utilized are: After Hours Calls, Business Hours overflow calls from queues, Auto attendant routin
Changing Your User Password
You have the ability to change your own password at any time directly in the platform. Once you log in, you will change your password by going to the profile icon in the upper right corner and selecting global settings. Then select profile settings and then password. There you will be able to change your [&
