Experience
The AI Concierge Has Arrived — And It's Not What You Think
AI in hospitality has moved beyond chatbots. What the modern AI concierge looks like and why it matters for property managers.
Experience Blog
Insights, strategies, and best practices for hospitality professionals.
Company
A New Look for SendSquared: Built for What's Next in Hospitality
We rebuilt SendSquared.com from the ground up — a faster, cleaner experience showcasing how we help property managers drive direct bookings.
Experience
AI Voice in Hospitality: Reduce Call Center Costs While Improving Guest Service
How AI Voice helps property management companies cut costs by automating calls, qualifying leads, and delivering consistent guest service.
Experience
How Direct Bookings Can Transform Your Property Management Company
OTA commissions erode margins every year. Direct booking strategies keep more revenue and build advantages OTA-dependent companies can't match.
Experience
How Remarketing to Your Guests Creates Lasting Loyalty
Acquiring a new guest costs 5-7x more than retaining one. Systematic remarketing builds loyalty, lifetime value, and a compounding revenue engine.
Experience
Curated Guest Experiences Are the New Standard for Hospitality
Guests now compare vacation rentals to the best service they've had anywhere. Curated touchpoints from booking to checkout win loyalty.
Experience
WhatsApp for Hospitality: Bridging PMS, CRM, and Guest Experience
Why WhatsApp is the ideal channel for hospitality guest communication, especially for reaching international travelers.
Experience
AirBnb and Messaging with SendSquared
SendSquared has announced an official partnership with Airbnb, bringing new capabilities for vacation rental owners and property managers.
Experience
Elevate Your Communication Game: WhatsApp Templates and Messaging with SendSquared
How to use WhatsApp templates and messaging with SendSquared to reach 2 billion+ users — especially international hospitality guests.
Experience
The Power of SMS for Pre-Arrival, On-Site, and Post-Departure Guest Communications
Leverage SMS to engage guests across pre-arrival, on-site, and post-departure — a key differentiator for vacation rentals and resorts.
Experience
The Future of Vacation Rentals: How Concierge Services are Changing the Game - Part 4
Vacation rental concierge services act as personal assistants — handling pre-arrival, on-site support, and post-departure needs.
Experience
The Future of Vacation Rentals: How Concierge Services are Changing the Game - Part 3
Offering concierge services at your vacation rental elevates guest experience, drives repeat bookings, and earns better reviews.
Experience
The Future of Vacation Rentals: How Concierge Services are Changing the Game - Part 5
Implement concierge services across the full guest journey to deliver outstanding vacation rental experiences and drive repeat bookings.
Experience
The Future of Vacation Rentals: How Concierge Services are Changing the Game – Part 2
How vacation rental concierge services elevate the guest experience with personalized attention and stress-free stays.
Experience
The Future of Vacation Rentals: How Concierge Services are Changing the Game – Part 1
How vacation rental concierge services provide personalized attention that enhances guest stays and drives repeat bookings.
Experience
5 Tips for Effective Year-End Communication with Homeowners for Vacation Rental Management Companies
Five tips for vacation rental managers to communicate year-end progress and build stronger homeowner relationships.
Experience
The Role of Hospitality CRM Solutions in Creating Personalized Guest & Owner Experiences
How a hospitality CRM helps vacation rental companies, hotels, and resorts deliver personalized guest and owner experiences at scale.
Experience
The Dangers of Sending Attachments in Confirmation Emails: A Guide for Resorts and Hotels
Why sending attachments in reservation confirmation emails hurts deliverability and guest experience — and what to do instead.
Experience
5 Ways SMS Automations Can Enhance the Guest Experience for Hotels and Resorts
Five ways SMS automations enhance hotel and resort guest engagement — with 98% open rates and 41x ROI on messaging campaigns.