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The SendSquared Hospitality Platform

Hospitality CRM, AI Voice, unified inbox, and marketing automation for vacation rental, hotel, and resort operators.

Book a Demo Platform Overview

CDP: Customer Data Platform Guest Intelligence - the AI foundation

Vacation Rental CRM Purpose-built CRM for vacation rental property managers Hotel CRM Hospitality CRM for hotel operators with native AI Voice Resort CRM Multi-property CRM for resort operators with loyalty workflows

Communication

AI Unified Inbox New All guest conversations across every channel in one view Voice Enterprise call center with PMS context and call recording AI Voice² New AI voice agents with 24/7 coverage and natural speech AI Website Chat New AI-powered chat with lead qualification and live handoff WhatsApp WhatsApp Business two-way messaging in the unified inbox Airbnb Official Airbnb messaging partner integration Mobile App iOS and Android apps for the team on the go

Operations

Lead Management Pipeline tracking with categories, statuses, and automation Tasks Message-linked tasks with agent assignment and tracking Automations Multi-channel workflows with conditional logic and triggers AI Guidebooks New Guides that adapt to each guest, trip, and message Verification Guest ID verification with blue check across the system Surveys NPS scoring and Z-score analysis with agent alerts

Data & Marketing

Segments Dynamic guest segments based on behavior and LTV Lifetime Value Real-time revenue tracking and predictive guest analytics Email Marketing PMS-connected campaigns with automated segmentation Postcard Marketing New Targeted direct mail campaigns to guests and owners WiFi Captive Portal Centralized WiFi management with custom splash pages Reporting Executive summaries, agent productivity, and lead analytics

The AI Context Layer

AI Context → One guest record your team and your AI both work from. Why work sprawl kills context, and how to rebuild it. MCP Server MCP Connect Claude, ChatGPT, or any agent to your CRM SendSquared CLI New Agent-native command line for your terminal and Claude Code

Revenue Growth

OTA-to-Direct Conversion Convert OTA guests into direct bookers and repeat visitors Cart Abandonment Recovery Recapture lost bookings with SMS and automated follow-up Channel Manager CRM Pair any channel manager with the CRM layer it was missing Guest Loyalty & Repeat Booking Turn one-time guests into repeat direct bookers ReMarketing Capture guest data via WiFi, calls, and web to build your database Gap Night Fill Fill empty nights and shoulder seasons with targeted offers

Owner Solutions

Owner Performance Reporting Keep homeowners engaged with transparent performance data Homeowner Acquisition Scout markets and target property owners with proformas

Messaging & Inquiries

Hotel Messaging SMS, WhatsApp, Airbnb, email, web chat, and voice in one inbox Hotel Call Center Reservations-first call center with PMS context on every ring Call Tracking Native call attribution and revenue-by-channel reporting Inbound Lead Conversion Turn every phone, chat, and web inquiry into a booking Group Bookings Pipeline weddings, corporate retreats, and team blocks end-to-end

AI Voice by Vertical

AI Voice for Hotels 24/7 AI reservation and guest service for hotels AI Voice for Resorts Multi-property resort coverage with amenity-aware routing AI Voice for Vacation Rentals Unit-aware AI voice across hundreds of properties

Operations & Experience

Pre-Arrival to Post-Stay Automate every guest touchpoint from booking to checkout Review & Reputation Route feedback, resolve issues, and amplify five-star reviews Guest Time AI AI-powered send-time optimization to reduce fatigue and lift response WiFi Email Capture Collect emails from every occupant via WiFi captive portal login Multi-Property Management One platform across every brand, property, and PMS

By Industry

Vacation Rentals Streamline operations and drive direct bookings Hotels Build guest loyalty and maximize revenue Resorts Elevate guest experiences across properties

Resources & Support

Guides, stories, and conversation starters from the SendSquared team.

Help Center Contact Sales

MCP Server MCP Connect Claude, ChatGPT, or any agent to your CRM SendSquared CLI New Agent-native command line for your terminal and Claude Code Help Center Guides, tutorials, and documentation for the platform Testimonials Hear from hospitality leaders who trust SendSquared Blog Industry insights and product updates for hospitality teams FAQ Answers to common questions about the platform About Us Our story and mission in vacation rental technology Careers Join our team and build the future of hospitality tech Partners Explore our network of technology and service partners Get In Touch Get in touch with our sales and support teams Newsletter Stay up to date with hospitality trends and tips

Hospitality Integrations

SendSquared connects to the PMS, channels, and forms your team already uses, so guest data flows without friction.

All Integrations Book a Demo

PMS Integrations

Barefoot Streamline Guesty Escapia RDP Cloudbeds RoomKeyPMS Hostaway Lodgify StayNTouch Visual One Versa Maestro Fullsteam Oracle OPERA

Channels

WhatsApp Airbnb Vrbo HomeRunner Google Travel Phone Call Tracking

Website Forms

Website Form Integrations

Partners

Expert Partners

Sign In Book a Demo

CDP: Customer Data Platform Guest Intelligence - the AI foundation

CRM by Industry

Vacation Rental CRM Hotel CRM Resort CRM

Communication

AI Unified Inbox New Voice AI Voice² New AI Website Chat New WhatsApp Airbnb Mobile App

Operations

Lead Management Tasks Automations AI Guidebooks New Verification Surveys

Data & Marketing

Segments Lifetime Value Email Marketing Postcard Marketing New WiFi Captive Portal Reporting

AI Context One guest record your team and your AI both work from. Why work sprawl kills context, and how to rebuild it. MCP Server MCP Connect Claude, ChatGPT, or any agent to your CRM SendSquared CLI New Agent-native command line for your terminal and Claude Code

Revenue Growth

OTA-to-Direct Conversion Cart Abandonment Recovery Channel Manager CRM Guest Loyalty & Repeat Booking ReMarketing Gap Night Fill

Messaging & Inquiries

Hotel Messaging Hotel Call Center Call Tracking Inbound Lead Conversion Group Bookings

Operations & Experience

Pre-Arrival to Post-Stay Review & Reputation Guest Time AI WiFi Email Capture Multi-Property Management

Owner Solutions

Owner Performance Reporting Homeowner Acquisition

AI Voice by Vertical

AI Voice for Hotels AI Voice for Resorts AI Voice for Vacation Rentals

By Industry

Vacation Rentals Hotels Resorts

MCP Server MCP SendSquared CLI New Help Center Testimonials Blog FAQ About Us Careers Partners Get In Touch Newsletter

PMS Integrations

Barefoot Streamline Guesty Escapia RDP Cloudbeds RoomKeyPMS Hostaway Lodgify StayNTouch Visual One Versa Maestro Fullsteam Oracle OPERA

Channels

WhatsApp Airbnb Vrbo HomeRunner Google Travel Phone Call Tracking

Website Forms

Website Form Integrations

Partners

Expert Partners

Sign In Book a Demo

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Platform

Customer Data Platform
Platform Overview
MCP Server
SendSquared CLI

CRM by Industry

Hotel CRM
Resort CRM
Vacation Rental CRM

Communication

Airbnb
AI Unified Inbox
AI Voice²
AI Website Chat
Mobile App
Voice
WhatsApp
Instagram DM
Facebook Messenger

Operations

AI Guidebooks
Automations
Lead Management
Surveys
Tasks
Verification

Data & Marketing

Email Marketing
Lifetime Value
Postcard Marketing
Reporting
Segments
WiFi Captive Portal

Solutions

AI Context
MCP Server
SendSquared CLI

Revenue Growth

Cart Abandonment Recovery
Gap Night Fill
Guest Loyalty & Repeat Booking
OTA-to-Direct Conversion
ReMarketing
WiFi Email Capture

Operations & Experience

Call Tracking
Guest Time AI
Hotel Messaging
Inbound Lead Conversion
Pre-Arrival to Post-Stay
Review & Reputation

Owner Solutions

Homeowner Acquisition
Owner Performance Reporting

By Industry

Hotels
Resorts
Vacation Rentals

Integrations

Vacation Rental PMS

Barefoot
Escapia
Guesty
Hostaway
Lodgify
Streamline

Hotel & Resort PMS

Cloudbeds
Fullsteam
Maestro
Oracle OPERA
RDP
RoomKeyPMS
StayNTouch
Versa
Visual One

Channels & Web

Google Travel
HomeRunner
Phone Call Tracking
Website Form Integrations

Company

Company

About Us
Blog
Brand Assets
Careers
Customer Stories

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Help & Support

Book a Demo
Advocacy
FAQ
Get In Touch
Help Center
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ROI Calculator
Status

Direct revenue at enterprise scale.

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