Unified Inbox for Vacation Rentals & Hotels
One AI-Powered Inbox for Every Guest Conversation
The guest messaging platform built for hospitality. SMS, email, WhatsApp, Airbnb, voice, and web forms threaded by contact with full PMS reservation context. AI-assisted responses, smart routing, and real-time push notifications mean your team responds faster and never misses a message across any channel.
6+
Channels In One Inbox
< 2min
Average Response Time
Real-Time
PMS Guest Context On Every Message
AI Replies Across Every Channel
Auto-Reply handles FAQs the moment they arrive across SMS, email, Airbnb, WhatsApp, and web chat. Not ready to hand over the keys? Draft Mode has the AI compose every reply and stage it for agent review. Your staff tweaks and sends in seconds. Works inside the SendSquared Unified Inbox alongside your team.
Auto-Reply & Draft Modes
Handle FAQs automatically or stage AI replies for agent review across every inbox channel.
PMS-Aware Answers
Shared knowledge base and active-reservation context matched to the guest and specific unit.
Agent Escalation
Hand off to your team with full conversation context the moment AI can't handle a request.
On-Brand Voice
Tone, voice, and signature controls per agent keep every AI response on-brand.
All Channels, One Thread
When a guest texts you, emails your team, messages on Airbnb, and calls your office, it's all one conversation in SendSquared. The Unified Inbox threads every channel together per contact, linked to their CRM profile and reservation data. Your team sees the full picture without switching between apps, tabs, or platforms.
6+ Channels
SMS, email, WhatsApp, Airbnb, voice, and web forms all threaded into one view.
Per-Contact Threads
Every channel is threaded by contact so the guest story stays intact across time.
CRM & PMS Context
Reservation data and full CRM profile sit next to every conversation.
Configurable Grouping
Tune how long of a gap starts a new conversation thread per brand.
Agent Assignment & Routing
Assign conversations to the right team member with granular permission controls. Assign, reassign, and unassign with separate ACL permissions for each operation. Optionally auto-unassign conversations when new inbound messages arrive, returning them to the team queue. Filter the inbox by assignee, unassigned, incomplete, or priority to manage workload across your team.
Granular Permissions
Assign, reassign, and unassign each gated by its own ACL for fine control.
Auto-Unassign
Send conversations back to the queue the moment a new inbound lands.
Queue Filters
Filter by assignee, unassigned, incomplete, or priority to manage team load.
Full Audit Trail
Every assignment change is logged per conversation for accountability.
SMS Messaging
Send and receive SMS from your branded phone numbers. Individual sends with opt-in validation, MMS media attachments, and automatic conversation creation. Group sends with per-contact template merge for personalized bulk messaging. Priority flagging, assignment, and bulk completion keep high-volume SMS operations organized.
Individual & Group
Per-contact template merge lets group sends stay personal at scale.
MMS Attachments
Send images and media across multiple carrier providers with fallback.
Opt-In Enforcement
Configurable implicit consent keeps every send compliant with TCPA.
Priority & Bulk Ops
Flag urgent messages and bulk-complete routine ones in seconds.
Email Inbox & Composition
Full email inbox with threaded conversations, read/unread tracking, and rich composition. Send HTML emails with CC, BCC, inline images, file attachments, and S3-stored assets. Bulk operations let you assign, complete, and delete up to 100 messages at a time. Validated sender domains with from-address selection ensure deliverability. Scheduled sends let you queue messages for optimal timing.
Rich Composition
CC, BCC, attachments, inline images, and S3-stored assets in every reply.
Bulk Operations
Assign, complete, and delete up to 100 messages in a single action.
Domain Validation
Validated sender domains with from-address selection for deliverability.
Scheduled Sends
Queue messages for the moment they'll actually land and get read.
WhatsApp Messaging
Official WhatsApp Business integration with full inbox support. Free-form messaging within WhatsApp's 24-hour window and approved template messaging outside it. Multi-media attachments, template management with merge parameters, and automatic contact creation from inbound messages. Conversation expiration tracking keeps you compliant with WhatsApp's messaging policies.
24-Hour Window
Free-form messaging within WhatsApp's 24-hour inbound response window.
Approved Templates
Template messaging with merge parameters for outbound after the window closes.
Media & Auto-Create
Handle attachments and create contacts automatically from inbound WhatsApp messages.
Business Account
WhatsApp Business registration with phone-number matching per brand.
One Inbox for Every Channel
See how SMS, email, WhatsApp, Airbnb, and voice conversations come together in a single workspace with full PMS context.
Airbnb Messaging
Manage multiple Airbnb accounts from one inbox. Threaded conversations per listing, guest messaging with media attachments, and full reservation context. Review management includes reading reviews, writing responses, and track review stats per listing. Canned response templates with merge fields for fast, personalized replies. Inbound webhooks capture messages, reservation confirmations, and cancellations in real time.
Multi-Account
Manage multiple Airbnb accounts from one inbox without tab-switching.
Media Messaging
Guest messaging with media attachments threaded per listing and stay.
Review Management
Read reviews, write responses, and track stats per listing over time.
Canned Responses
Templates with merge fields let agents reply in seconds, not minutes.
Web Form Integration
Website form submissions flow directly into the Unified Inbox. The message-with-contact endpoint creates or finds a contact and inserts the submission as an inbound message, with no actual email delivery required. Forms become conversations your team can reply to via SMS or email, closing the loop between your website and your CRM.
Direct to Inbox
Website form submissions land in the inbox as real inbound messages.
Auto Contact Create
Creates or matches a contact on every submission — no dev work.
Reply Any Channel
Respond to form submissions by SMS or email from the same thread.
Lead Tracking
Conversations created from website properties flow into the pipeline.
Conversation Search & Filters
Find any conversation instantly. Content search uses trigram similarity to fuzzy-match across all message text in the inbox. Name search filters by guest first and last name. Channel filters show only SMS, only email, or any combination. Brand filtering scopes the inbox for multi-brand operations. Priority, assignee, and completion status filters round out the full filtering toolkit.
Fuzzy Content Search
Trigram similarity matches across every message body, not just subjects.
Multi-Axis Filters
Name, channel, brand, priority, and assignee narrow the inbox fast.
Queue Filters
Unassigned and incomplete filters surface work waiting on your team.
Efficient Pagination
Cursor-based scroll through full conversation history without lag.
Priority Management
Not all conversations are equal. Set priority levels 1-5 on any conversation to surface urgent guest issues above routine messages. Priority changes broadcast in real time via WebSocket, so your team sees urgent flags the moment they're set. Filter the inbox by priority to focus on what matters most during peak season.
Priority 1–5
Five levels broadcast in real time via WebSocket to the whole team.
Priority Filter
Filter the inbox by priority to focus on what matters during peak season.
Always Visible
Priority flags show on both list and conversation detail views.
Permissioned
Who can set priority is gated by ACL — not every agent can escalate.
Canned Responses & Templates
Speed up agent responses with pre-built reply templates. SMS chat templates, WhatsApp approved templates, and Airbnb canned responses, each with merge field support for personalization. Agents select a template, merge fields fill automatically from the contact and reservation, and the reply goes out in seconds instead of minutes.
Per-Channel Templates
Canned responses for SMS, WhatsApp, and Airbnb managed in one place.
Merge Fields
Automatic personalization pulls merge data from CRM and PMS records.
Template Management
Create, edit, and organize your team's response library from one UI.
One-Click Insert
Pick a template, merge runs, and the reply ships in seconds.
Real-Time Push & Mobile
Every conversation update pushes instantly to connected clients via WebSocket. New messages, assignments, completions, and priority changes appear in real time without polling. Firebase Cloud Messaging delivers push notifications to iOS and Android, including background notifications so agents never miss an inbound message, even with the app closed.
WebSocket Updates
Every conversation event streams in real time — no polling, no refresh.
iOS & Android Push
Firebase Cloud Messaging delivers push on both mobile platforms.
Background Delivery
Push lands even when the app is fully closed on the device.
Per-Channel Push
Notifications routed by channel across SMS, WhatsApp, Airbnb, and email.
Testimonials
What Our Clients Say
“I can definitely attribute a good number of reservations to SendSquared. Between the easy follow-up communication within the system and the CRM pulling up information as a call comes in, our reservations team is being more intentional on their calls, resulting in better conversions.”
Brock Reich
Chief Operating Officer, Orlando Resorts Rental
“My experience with SendSquared has been eye opening. To be honest I didn't think something this good existed. Having all emails, texts, calls, web chat and marketing in one place has given my company and team a huge advantage. SendSquared has saved us both time and money which are very important factors to my small business of 50 luxury homes. The company is amazing to work with and extremely helpful whenever it was needed.”
Jessica Goree
Chief Operations Officer, Beach Reunion
“SendSquared is a game-changer for our resort operation. Its ability to integrate with our reservation software, providing real-time reservation information during phone calls, allows us the opportunity to build off of the rapport we've already created with our repeat guests. We're answering phone calls asking our guests how their kid's baseball season went, instead of asking for their names.”
Tim Oxborough
Reservation Manager, Sugar Lake Lodge
“We manage over 300 properties and SendSquared has been instrumental in streamlining operations. Consolidating all communications into one platform while maintaining personalized guest experiences has been transformative for our team.”
Shawn Montgomery
Director of IT, Collins Vacation Rentals
“SendSquared is an indispensable tool for us! One of their significant standout attributes is its ability to centralize communication channels, offering a one-stop solution for managing various modes of interaction. This consolidation streamlines our workflows, enhancing our efficiency and productivity. What's better is their customer support elevates the user experience. Their responsive team is always ready to assist, going above and beyond to ensure seamless integration and utilization.”
Fred Cercena
CEO & Founder, GetAway Vacations
Stop Switching Between Apps
Your team responds faster when every message is in one place. See the unified inbox in action.
Frequently Asked Questions
Which messaging channels are supported?
SMS, email, WhatsApp, Airbnb, voice, and web forms - all threaded by contact in a single workspace with full reservation context.
Can I assign conversations to specific team members?
Yes. Assign, reassign, and unassign with separate permission controls. Optionally auto-unassign when new inbound messages arrive to return conversations to the team queue.
Is there a mobile app for the inbox?
Yes. Every conversation update pushes instantly via WebSocket, and Firebase push notifications reach iOS and Android even when the app is backgrounded.
Can I search across all message history?
Yes. Fuzzy content search uses trigram similarity to match across all message text, with filters for name, channel, brand, priority, and assignee.
Does the inbox support canned responses?
Yes. SMS, WhatsApp, and Airbnb canned response templates with merge field support for automatic personalization - agents reply in seconds instead of minutes.
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