Channel Integration
Airbnb, Meet Your CRM
SendSquared is an official Airbnb partner. Accept reservations, message guests, and manage multiple Airbnb accounts from one unified platform. Track agent activity without sharing individual account access while staying fully compliant with Airbnb's off-platform policies.
Unified Airbnb Messaging
All Airbnb guest conversations flow into SendSquared's Unified Inbox alongside SMS, email, WhatsApp, and voice. Your team responds from one place, no switching between tabs or apps. Every message is logged against the guest's CRM profile with full reservation context.
Unified Inbox
Airbnb messages alongside SMS, email, WhatsApp, and voice in one workspace.
Reservation Context
Full Airbnb reservation context attached to every conversation.
CRM Linked
Every Airbnb message logged to the guest's CRM profile and timeline.
No Account Sharing
Agents respond on your behalf without sharing individual login credentials.
Multi-Account & Non-PMS Unit Support
Manage multiple Airbnb accounts across your portfolio from a single dashboard, including units that aren't connected to your PMS. Whether it's an owner-managed property, a new listing, or an account outside your core system, SendSquared brings every Airbnb unit under one roof with full messaging and tracking.
Multi-Account
Centralized management of multiple Airbnb accounts across your portfolio.
Non-PMS Units
Support for owner-managed listings and units not in your PMS.
Agent Tracking
Per-account agent assignment with activity logging and audit trail.
Secure Access
No login credential sharing, just secure access via OAuth.
Airbnb Automations
Build powerful automations triggered by Airbnb reservation events, including pre-arrival instructions, check-in details, mid-stay check-ins, review requests, and post-departure follow-ups. Every workflow runs through Airbnb's native messaging channel so your guests get timely, personalized communication without lifting a finger.
Lifecycle Triggers
Event-based automations tied to the Airbnb reservation lifecycle.
Stage Workflows
Pre-arrival, during-stay, and post-departure sequences.
Review Requests
Automated review request and follow-up sequences via Airbnb messaging.
OTA-to-Direct
Convert Airbnb guests into direct bookers for future stays.
Off-Platform Compliant Guidebooks
Airbnb's Off-Platform Policy changed the game, and SendSquared is ready. Our digital guidebooks are fully compliant, giving you a sanctioned way to curate the guest experience beyond the Airbnb app. Share property details, local recommendations, house rules, and check-in instructions through branded guidebooks that delight guests while keeping you on the right side of Airbnb's policies.
Policy Compliant
Fully compliant with Airbnb's Off-Platform Policy.
Branded Guidebooks
Custom-branded guidebooks with PMS-pulled property photos.
Local Content
Local recommendations, house rules, and check-in flows.
Premium Experience
Curate a premium guest experience that drives loyalty.
Testimonials
What Our Clients Say
“SendSquared is an indispensable tool for us! One of their significant standout attributes is its ability to centralize communication channels, offering a one-stop solution for managing various modes of interaction. This consolidation streamlines our workflows, enhancing our efficiency and productivity. What's better is their customer support elevates the user experience. Their responsive team is always ready to assist, going above and beyond to ensure seamless integration and utilization.”
Fred Cercena
CEO & Founder, GetAway Vacations
“SendSquared is the second most important thing in our company outside of our PMS. All of our departments use it. Everyone in the company uses SendSquared. The engagement is what keeps us so well connected, and we are adding on average 10 doors a month at this point.”
Steven Wood
Founder, Host and Home
“SendSquared took everything we relied on and made it better, easier to use, and more centralized. Having everything in one platform has been a major improvement for our team.”
Mark Ryan
Revenue Manager, Wilderness Resorts & Waterparks
“In typical SendSquared fashion, it was easier than I expected.”
Brendan Curtin
CMK Development, Sailrock South Caicos
“The SendSquared tape chart has been our lifeline on the road. I used to print the calendar before heading out — now everything is right there, even with last-minute changes.”
Kim Collin
, Caribbean Villas of St. John
Airbnb messaging is just one channel. Inbound phone calls from Airbnb guests asking about parking, check-in, or last-minute changes are answered around the clock by a hospitality-trained AI voice agent with the same reservation context as your Unified Inbox.
Off-platform compliant digital guidebooks deliver branded property details, local recommendations, and check-in instructions to every Airbnb guest without violating Airbnb's policies.
After checkout, every Airbnb stay can trigger a post-stay survey with NPS scoring and review routing. Happy guests get nudged to leave the public Airbnb review while low scores are intercepted for private recovery.
Frequently Asked Questions
Is SendSquared an official Airbnb partner?
Yes. SendSquared is an official Airbnb partner with full API access for reservations, messaging, and review management.
Can I manage multiple Airbnb accounts?
Yes. Manage multiple Airbnb accounts across your portfolio from a single dashboard, including units not connected to your PMS.
Are guidebooks compliant with Airbnb policies?
Yes. Digital guidebooks are fully compliant with Airbnb's Off-Platform Policy, with automatic price and contact info hiding for OTA reservations.
Can I automate Airbnb guest communications?
Yes. Build automations triggered by Airbnb reservation events - pre-arrival instructions, review requests, and follow-ups all sent through Airbnb's native messaging.
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See how SendSquared can transform your hospitality operations.
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