Channel Integration
Airbnb, Meet Your CRM
SendSquared is an official Airbnb partner. Accept reservations, message guests, and manage multiple Airbnb accounts from one unified platform. Track agent activity without sharing individual account access while staying fully compliant with Airbnb's off-platform policies.
Unified Airbnb Messaging
All Airbnb guest conversations flow into SendSquared's Unified Inbox alongside SMS, email, WhatsApp, and voice. Your team responds from one place, no switching between tabs or apps. Every message is logged against the guest's CRM profile with full reservation context.
Unified Inbox
Airbnb messages alongside SMS, email, WhatsApp, and voice in one workspace.
Reservation Context
Full Airbnb reservation context attached to every conversation.
CRM Linked
Every Airbnb message logged to the guest's CRM profile and timeline.
No Account Sharing
Agents respond on your behalf without sharing individual login credentials.
Multi-Account & Non-PMS Unit Support
Manage multiple Airbnb accounts across your portfolio from a single dashboard, including units that aren't connected to your PMS. Whether it's an owner-managed property, a new listing, or an account outside your core system, SendSquared brings every Airbnb unit under one roof with full messaging and tracking.
Multi-Account
Centralized management of multiple Airbnb accounts across your portfolio.
Non-PMS Units
Support for owner-managed listings and units not in your PMS.
Agent Tracking
Per-account agent assignment with activity logging and audit trail.
Secure Access
No login credential sharing — secure access via OAuth.
Airbnb Automations
Build powerful automations triggered by Airbnb reservation events, including pre-arrival instructions, check-in details, mid-stay check-ins, review requests, and post-departure follow-ups. Every workflow runs through Airbnb's native messaging channel so your guests get timely, personalized communication without lifting a finger.
Lifecycle Triggers
Event-based automations tied to the Airbnb reservation lifecycle.
Stage Workflows
Pre-arrival, during-stay, and post-departure sequences.
Review Requests
Automated review request and follow-up sequences via Airbnb messaging.
OTA-to-Direct
Convert Airbnb guests into direct bookers for future stays.
Off-Platform Compliant Guidebooks
Airbnb's Off-Platform Policy changed the game, and SendSquared is ready. Our digital guidebooks are fully compliant, giving you a sanctioned way to curate the guest experience beyond the Airbnb app. Share property details, local recommendations, house rules, and check-in instructions through branded guidebooks that delight guests while keeping you on the right side of Airbnb's policies.
Policy Compliant
Fully compliant with Airbnb's Off-Platform Policy.
Branded Guidebooks
Custom-branded guidebooks with PMS-pulled property photos.
Local Content
Local recommendations, house rules, and check-in flows.
Premium Experience
Curate a premium guest experience that drives loyalty.
Testimonials
What Our Clients Say
“SendSquared is an indispensable tool for us! One of their significant standout attributes is its ability to centralize communication channels, offering a one-stop solution for managing various modes of interaction. This consolidation streamlines our workflows, enhancing our efficiency and productivity. What's better is their customer support elevates the user experience. Their responsive team is always ready to assist, going above and beyond to ensure seamless integration and utilization.”
Fred Cercena
CEO & Founder, GetAway Vacations
“I can definitely attribute a good number of reservations to SendSquared. Between the easy follow-up communication within the system and the CRM pulling up information as a call comes in, our reservations team is being more intentional on their calls, resulting in better conversions.”
Brock Reich
Chief Operating Officer, Orlando Resorts Rental
“My experience with SendSquared has been eye opening. To be honest I didn't think something this good existed. Having all emails, texts, calls, web chat and marketing in one place has given my company and team a huge advantage. SendSquared has saved us both time and money which are very important factors to my small business of 50 luxury homes. The company is amazing to work with and extremely helpful whenever it was needed.”
Jessica Goree
Chief Operations Officer, Beach Reunion
“SendSquared is a game-changer for our resort operation. Its ability to integrate with our reservation software, providing real-time reservation information during phone calls, allows us the opportunity to build off of the rapport we've already created with our repeat guests. We're answering phone calls asking our guests how their kid's baseball season went, instead of asking for their names.”
Tim Oxborough
Reservation Manager, Sugar Lake Lodge
“We manage over 300 properties and SendSquared has been instrumental in streamlining operations. Consolidating all communications into one platform while maintaining personalized guest experiences has been transformative for our team.”
Shawn Montgomery
Director of IT, Collins Vacation Rentals
Frequently Asked Questions
Is SendSquared an official Airbnb partner?
Yes. SendSquared is an official Airbnb partner with full API access for reservations, messaging, and review management.
Can I manage multiple Airbnb accounts?
Yes. Manage multiple Airbnb accounts across your portfolio from a single dashboard, including units not connected to your PMS.
Are guidebooks compliant with Airbnb policies?
Yes. Digital guidebooks are fully compliant with Airbnb's Off-Platform Policy, with automatic price and contact info hiding for OTA reservations.
Can I automate Airbnb guest communications?
Yes. Build automations triggered by Airbnb reservation events - pre-arrival instructions, review requests, and follow-ups all sent through Airbnb's native messaging.
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