Live Chat
Make Your Website Textable
Turn your website into a lead generation machine. SMS-based chat captures real phone numbers and keeps the conversation going long after visitors leave, generating up to 11x more inbound leads than traditional web forms. Customizable widget, automated responses, PMS context, and seamless handoff to live agents.
11x
More Inbound Leads
90%
Response Rate via SMS
24/7
Automated Availability
Webchat to Persistent SMS
When a visitor engages with your chat widget, they provide their name, phone number, and message. That submission instantly becomes an SMS conversation in your Unified Inbox, persisting long after they close the browser tab. Your team replies via SMS, the guest responds from their phone, and the conversation continues for days, weeks, or months. No login required, no app to download.
Chat to SMS
Chat submissions auto-convert to persistent SMS threads in the Unified Inbox.
Continues Off-Site
The conversation lives on by text long after visitors close the browser tab.
No App, No Login
Guests use the SMS they already have — no downloads, no accounts.
Real Phone Numbers
Every chat captures a real mobile number for ongoing outreach.
Customizable Chat Widget
The embeddable widget uses Shadow DOM for complete style isolation, so it looks right on any website regardless of your CSS. Configure the widget color theme, position on the page, and introductory message. Each chat campaign links to a specific SMS phone number and can auto-add captured contacts to a CRM group. Deploy with a single script tag on any website.
Shadow DOM Isolation
The widget renders inside Shadow DOM so your site CSS never breaks it.
Fully Themeable
Color, position, and intro copy configurable per campaign.
Per-Campaign Numbers
Each campaign links its own SMS number — ideal for multi-property sites.
One-Line Deploy
Paste a single script tag on any page — no code changes, no rebuilds.
Automated Responses & Templates
Every chat campaign links to a response template with a custom title, introductory message, and automated reply. When a visitor submits their message, the automated response goes out immediately via SMS, acknowledging the inquiry and setting expectations. Templates are managed separately so you can A/B test different response styles across campaigns.
Instant Auto-Reply
Automated SMS ships the moment a visitor submits — no agent wait time.
Title + Intro + Reply
Template with title, intro line, and response message per campaign.
A/B-Ready
Swap templates across campaigns to test which messaging converts best.
Validation Required
Templates must validate before a campaign can go live.
AI Replies Across Every Channel
Auto-Reply handles FAQs the moment they arrive across SMS, email, Airbnb, WhatsApp, and web chat. Not ready to hand over the keys? Draft Mode has the AI compose every reply and stage it for agent review. Your staff tweaks and sends in seconds. Works inside the SendSquared Unified Inbox alongside your team.
Auto-Reply & Draft
Handle FAQs automatically or stage AI replies for agent review across channels.
PMS-Aware Answers
Knowledge base and active-reservation context matched to the guest and unit.
Agent Escalation
Hand off with full conversation context the moment AI can't handle a request.
On-Brand Voice
Tone, voice, and signature controls per agent keep every AI reply on-brand.
CRM & Lead Integration
Chat submissions create or find contacts in your CRM automatically. New contacts are sourced as chat leads. Auto-group assignment adds captured contacts to a designated CRM group for segment targeting. The conversation appears in the Unified Inbox alongside SMS, email, WhatsApp, and Airbnb, giving agents full context when they follow up.
Auto Contact Create
Every chat submission creates or matches a contact in the CRM automatically.
Auto-Group Assign
Captured contacts drop into a designated group for segment targeting.
Unified Inbox
Chat threads land in the Unified Inbox with SMS, email, WhatsApp, and more.
Lead Tracking
Track each chat from first message through to confirmed booking.
Automated Drip Messaging
Captured chat contacts enter your automation engine. Trigger drip sequences based on chat submission, reservation status changes, or time delays. Messages adjust dynamically as PMS data updates. A visitor who books after chatting gets booking confirmations instead of follow-up nudges. Persistent SMS conversations mean your drip messages land in an existing thread, not a cold outreach.
Drip Triggers
Fire sequences from chat submissions, PMS events, or time-based delays.
Status-Aware
Messages adapt dynamically as reservation status updates in PMS.
Threaded Delivery
Drip messages land in existing SMS threads for much higher engagement.
Segment Branching
Layer segment conditions for targeted follow-up paths per guest type.
Multi-Campaign Management
Run different chat campaigns for different properties, brands, or use cases. Each campaign has its own widget configuration, SMS number, response template, and auto-group assignment. Activate and deactivate campaigns independently. Manage all campaigns from a single dashboard with full CRUD control.
Multiple Campaigns
Run independent campaigns per property, brand, or page use case.
Per-Campaign Config
Each campaign has its own group assignment and response template.
Toggle Independently
Activate or pause campaigns without touching the rest of your program.
Single Dashboard
Manage every chat campaign from one CRUD interface in the CRM.
Testimonials
What Our Clients Say
“I can definitely attribute a good number of reservations to SendSquared. Between the easy follow-up communication within the system and the CRM pulling up information as a call comes in, our reservations team is being more intentional on their calls, resulting in better conversions.”
Brock Reich
Chief Operating Officer, Orlando Resorts Rental
“My experience with SendSquared has been eye opening. To be honest I didn't think something this good existed. Having all emails, texts, calls, web chat and marketing in one place has given my company and team a huge advantage. SendSquared has saved us both time and money which are very important factors to my small business of 50 luxury homes. The company is amazing to work with and extremely helpful whenever it was needed.”
Jessica Goree
Chief Operations Officer, Beach Reunion
“SendSquared is a game-changer for our resort operation. Its ability to integrate with our reservation software, providing real-time reservation information during phone calls, allows us the opportunity to build off of the rapport we've already created with our repeat guests. We're answering phone calls asking our guests how their kid's baseball season went, instead of asking for their names.”
Tim Oxborough
Reservation Manager, Sugar Lake Lodge
“We manage over 300 properties and SendSquared has been instrumental in streamlining operations. Consolidating all communications into one platform while maintaining personalized guest experiences has been transformative for our team.”
Shawn Montgomery
Director of IT, Collins Vacation Rentals
“SendSquared is an indispensable tool for us! One of their significant standout attributes is its ability to centralize communication channels, offering a one-stop solution for managing various modes of interaction. This consolidation streamlines our workflows, enhancing our efficiency and productivity. What's better is their customer support elevates the user experience. Their responsive team is always ready to assist, going above and beyond to ensure seamless integration and utilization.”
Fred Cercena
CEO & Founder, GetAway Vacations
Frequently Asked Questions
How does website chat capture leads?
Chat conversations automatically create contacts and leads in your CRM. Agents respond from the Unified Inbox alongside SMS, email, and other channels.
Can I customize the chat widget?
Yes. Brand colors, welcome messages, agent avatars, and position are all configurable. The widget matches your website design.
Does chat work on mobile devices?
Yes. The chat widget is fully responsive and works on all devices. Agents respond from the mobile app with push notifications.
Can chat trigger automations?
Yes. Inbound chat messages trigger workflows for automated responses, lead creation, task assignment, and agent notifications.
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