Never Let a Lead Die on the Vine
Turn Every Inquiry Into a Booking
Phone calls, website chats, and email inquiries are your highest-intent leads, yet most property managers lose half of them to slow follow-up or no follow-up at all. SendSquared captures, routes, and nurtures every inbound inquiry automatically.
Multi-Channel Lead Capture
Every inbound touchpoint feeds into a single lead pipeline. Phone calls create leads with call recording and PMS context. AI Voice agents in Sales Mode qualify callers 24/7, capture inquiry details, and create leads automatically, even when your team is off the clock. Website chat captures visitor details before they bounce. Web forms and email inquiries auto-create lead records with source attribution.
- AI Voice Sales Mode qualifies and captures leads around the clock
- Phone calls auto-create leads with recording and context
- Website chat captures 11x more leads than forms alone
- Every lead tagged with source for channel attribution
Lead Pipeline & Agent Assignment
Kanban-style pipeline gives your team full visibility into every active lead. Assign agents by round-robin, property expertise, or availability. Custom statuses and categories match your sales workflow, from new inquiry through booked.
- Kanban board with custom stages and statuses
- Agent assignment by round-robin or expertise
- Lead scoring prioritizes highest-intent inquiries
- Mobile app keeps agents responsive on the go
Automated Follow-Up Sequences
Leads that don't convert immediately enter automated drip campaigns. Strategically timed follow-ups across email and SMS keep your properties top of mind, because the guest who inquired Monday often books Thursday after the third touchpoint.
- Drip campaigns built in the visual automation builder, triggered by lead stage and behavior
- SMS + email follow-up sequences with smart timing
- Personalized content based on inquiry details
- Auto-escalation for leads going cold
Task Tracking & Accountability
Every lead generates tasks linked directly to the conversation thread. Agents see exactly what needs to happen next, managers track completion rates, and nothing falls through the cracks, from initial callback to signed rental agreement.
- Tasks linked to lead conversations and messages
- Agent productivity tracking and completion rates
- Manager dashboards for pipeline health
- Full audit trail from inquiry to booking
Inbound calls run on SendSquared's cloud phone system with call queues, IVR routing, call recording, and voicemail transcription, so every voice interaction is auto-attached to the matching lead with full PMS context, tracked phone number, and recorded transcript.
Frequently Asked Questions
How does SendSquared convert inbound leads?
Multi-channel lead capture from calls, web forms, chat, and email feeds into a unified pipeline with automated follow-ups, drip campaigns, and agent assignment.
Can I track which channels generate the best leads?
Yes. Lead source attribution with conversion rates and revenue per source shows exactly which channels and campaigns drive the highest-value conversions.
What happens to leads that don't convert immediately?
Automated drip campaigns nurture leads across email, SMS, and task channels. Campaigns auto-pause when status changes to avoid redundant outreach.
How is lead conversion tied to revenue?
When a lead converts to a reservation, SendSquared matches it to your PMS data - connecting the journey from first inquiry to confirmed booking with revenue attribution.
Explore More
Related Platform Features
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Related Reading
How AI Voice Agents Take Reservations
End-to-end AI voice reservation handling
Hotel Chatbot vs SMS Chat: Which Converts?
Why SMS chat outperforms traditional chatbots
Group Booking Pipeline: Inquiry to Confirmed
Convert group RFPs into confirmed contracts
Agent Productivity and Abandonment Reports
Measure inbound conversion across reservation agents
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