Guest Experience
Digital Guidebooks
Browser-based guidebooks that pull your PMS data automatically. Nine block types, from house access to restaurant guides to legal terms. Conditional visibility rules show the right content to the right guest. ID verification, gap night upsells, area guides, PDF export, and full Airbnb Off-Platform compliance. No app download required.
Reservation-Based Guidebooks
Each guidebook is tied to rental units through your PMS. When a guest receives their guidebook link, it loads with their reservation data: check-in and check-out dates, guest count, unit details, and property photos. Merge fields personalize descriptions with the guest's name, reservation dates, and property-specific information. No manual setup per booking.
Unit-Based Assign
Guidebooks map to units via PMS and load automatically per reservation.
Merge Fields
Guest name, dates, and property content merge per booking.
Swipeable Photos
PMS property photos render in swipeable carousels on every page.
Collapsible Header
Reservation details live in a collapsible header for quick scans.
Nine Content Block Types
Build guidebooks from nine block types: Identity (ID verification), House Guides (property info), House Access (check-in instructions), Area Guides, Local Guides, Restaurant Guides, Activity Guides, Other Guides, and Legal Terms. Each block has its own name, description, address, map location, photos, rating, and external links. Reuse blocks across multiple guidebooks.
Nine Block Types
Identity, House, Area, Local, Restaurant, Activity, Legal, and more.
Maps & Places
Per-block address with Google Places integration and map coordinates.
Galleries
Swipeable photo carousels with lightbox viewing per block.
Reusable
Assign the same block to multiple guidebooks without duplicating content.
Conditional Visibility Rules
Not every guest should see the same content. Guidebook-level conditions control OTA content hiding (price, email, phone number) based on reservation source or unit data. Block-level conditions control individual section visibility. Conditions evaluate against live reservation and unit properties with AND/OR logic. Show different check-in instructions for different units, hide pricing for Airbnb guests, or reveal VIP content for repeat visitors.
Guidebook-Level
OTA price and contact hiding based on reservation source or unit.
Block-Level
Per-section visibility rules hide sensitive content selectively.
AND/OR Logic
Operators like equals, contains, and in-list compose full logic.
Render-Time Eval
Conditions evaluate against live reservation data at view time.
Legal Terms & Acceptance
Legal Terms blocks gate all other guidebook content until the guest accepts. Require a signature name, email, and cancellation acknowledgement before any property information is revealed. Acceptance records track the guest's IP address, timestamp, and submitted data per reservation. Acceptances fire a workflow trigger, letting you automate follow-up based on legal term completion.
Gate Content
All guidebook content hides until guest signs the legal terms.
Signature Capture
Capture signature name, email, and cancellation acknowledgement.
IP + Timestamp
Every acceptance logs IP, timestamp, and submitted data per reservation.
Workflow Trigger
Acceptances fire a workflow trigger for downstream automation.
In-Guidebook ID Verification
Identity blocks let guests upload verification documents directly through the guidebook. Configure how many documents are required. Uploads go to secure S3 storage with access logging. Once an agent reviews and marks the contact verified, the Identity block hides automatically, replaced by their blue check badge across the platform. Reduce fraud and chargebacks without friction.
In-Book Upload
Guests upload IDs without leaving the guidebook — zero friction.
Configurable Docs
Set the number of required documents per property or booking.
S3 + Audit
Encrypted S3 storage with full access-log audit trail.
Auto-Hide Block
Block disappears after verification, replaced by blue check badge.
Guidebook-based ID verification sits inside the same flow guests already use to find check-in instructions and house rules, so completion rates stay high and your team gets the documentation it needs to reduce fraud and chargebacks.
Time-Based Access Windows
Control when guests can access their guidebook and when sensitive information becomes visible. Set access windows in days before and after the reservation. For example, a guidebook might be available 7 days before arrival and 3 days after departure. Separate access windows control when the property address is revealed, preventing early arrivals or address sharing.
Access Windows
Days-before-arrival and days-after-departure windows configurable.
Address Reveal
Separate window for when the property address appears to the guest.
Per-Block Timing
Individual blocks have their own time-based access windows.
Expired Messaging
Expired guidebooks show clean messaging instead of content.
Maps, Photos & Rich Content
Every block can include a Google Maps location with color-coded markers visible on an interactive map view. Photo galleries support image, video (MP4), and PDF assets with per-asset display ordering and thumbnail sizing. Block descriptions support HTML, Markdown, and plain text, auto-converted for clean rendering. Merge fields work in descriptions for dynamic content.
Google Maps
Interactive map view with color-coded markers per block.
Rich Galleries
Image, video, and PDF assets in carousel displays per block.
Multi-Format
HTML, Markdown, and plain text auto-convert to clean rendering.
Dynamic Merges
Merge fields work inside descriptions for personalized content.
Custom Block Type Ordering
Define the category order for each guidebook. Show Identity first, then House Access, then Restaurants, or whatever sequence makes sense for your guest experience. A default ordering is applied automatically, but each guidebook can override it. Blocks within each category follow their own display order for fine-grained control.
Custom Order
Define the category order for each guidebook individually.
Smart Defaults
Sensible default ordering out of the box, overridable per book.
Within-Category
Display order control inside each category for fine grain.
Drag-and-Drop
Reorder blocks by dragging — changes save instantly.
Airbnb Off-Platform Compliance
Airbnb's Off-Platform Policy changed the game, and SendSquared guidebooks are ready. Privacy controls hide pricing, email addresses, and phone numbers from guests whose reservations originate from OTA channels. Condition rules evaluate the reservation source at render time and suppress sensitive content automatically. Curate a premium guest experience that stays fully compliant.
OTA Privacy
Price, email, and phone auto-hide for OTA-sourced reservations.
Render-Time Rules
Condition-based suppression evaluates at view time, not ahead.
Policy Compliant
Compliant with Airbnb Off-Platform and Fee Transparency policies.
Delight + Comply
Branded guidebooks that feel premium while staying compliant.
Theming, Branding & PDF Export
Make every guidebook feel like your brand. Custom primary, secondary, and background colors. Upload a background image for texture. Add your company logo with Open Graph meta tags for professional social sharing. Collapsible headers keep long guidebooks scannable. PDF export via html2pdf.js lets guests save a copy for offline access, ideal for properties with limited connectivity.
Full Theming
Primary, secondary, and background colors plus background image.
OG Meta Tags
Company logo with Open Graph tags for polished social sharing.
Collapsible Headers
Default-collapsed option keeps long guidebooks scannable.
One-Click PDF
Guests save a PDF copy for offline access anywhere.
[ Digital Guidebook Comparison ]
SendSquared vs Touch Stay vs YourWelcome vs Hostfully
Most operators evaluate a few standalone guidebook tools before realizing they can get the same engine bundled with a full hospitality platform. Here's how the four compare.
| Capability | SendSquared Platform-bundled | Touch Stay Standalone | YourWelcome Standalone + upsells | Hostfully PMS-bundled |
|---|---|---|---|---|
| PMS integrations supported | 11+ (any PMS) | Limited | Limited | Hostfully only |
| Browser-based, no app download | Yes | Yes | Yes | Yes |
| In-guidebook ID verification with audit trail | Native | No | No | No |
| Legal Terms acceptance with workflow trigger | Yes | Partial | No | No |
| Airbnb Off-Platform compliance (price/email/phone hiding) | Render-time rules | Manual | Manual | Manual |
| Reservation-aware conditional visibility | AND/OR rules | Basic | Basic | Basic |
| Bundled with CRM, inbox, AI voice, marketing | All included | Guidebook only | Guidebook + upsells | PMS + guidebook |
| Same guest record powers every channel | Yes | No | No | Partial (Hostfully PMS) |
| Time-based access windows | Per-block | Per-guidebook | Per-guidebook | Per-guidebook |
| PDF export for offline access | One-click | Yes | No | No |
Standalone guidebook tools force you to maintain separate guest data in another system. SendSquared keeps the guidebook tied to the same guest record powering your CRM, inbox, marketing, and AI voice.
Testimonials
What Our Clients Say
“SendSquared is the second most important thing in our company outside of our PMS. All of our departments use it. Everyone in the company uses SendSquared. The engagement is what keeps us so well connected — and we are adding on average 10 doors a month at this point.”
Steven
Founder, Host and Home
“I can definitely attribute a good number of reservations to SendSquared. Between the easy follow-up communication within the system and the CRM pulling up information as a call comes in, our reservations team is being more intentional on their calls, resulting in better conversions.”
Brock Reich
Chief Operating Officer, Orlando Resorts Rental
“My experience with SendSquared has been eye opening. To be honest I didn't think something this good existed. Having all emails, texts, calls, web chat and marketing in one place has given my company and team a huge advantage. SendSquared has saved us both time and money which are very important factors to my small business of 50 luxury homes. The company is amazing to work with and extremely helpful whenever it was needed.”
Jessica Goree
Chief Operations Officer, Beach Reunion
“SendSquared is a game-changer for our resort operation. Its ability to integrate with our reservation software, providing real-time reservation information during phone calls, allows us the opportunity to build off of the rapport we've already created with our repeat guests. We're answering phone calls asking our guests how their kid's baseball season went, instead of asking for their names.”
Tim Oxborough
Reservation Manager, Sugar Lake Lodge
“We manage over 300 properties and SendSquared has been instrumental in streamlining operations. Consolidating all communications into one platform while maintaining personalized guest experiences has been transformative for our team.”
Shawn Montgomery
Director of IT, Collins Vacation Rentals
Frequently Asked Questions
What is a digital guidebook?
A digital guidebook is a browser-based, PMS-linked welcome book that replaces the printed binder in a vacation rental, hotel suite, or resort villa. Guests open a link on any device and see personalized check-in instructions, WiFi credentials, house rules, local recommendations, restaurant guides, activity bookings, and area maps — all updated in real time, with reservation-aware content that changes per guest, per property, and per booking source.
Why use a digital guidebook instead of a printed welcome book?
A digital guidebook updates in real time when WiFi passwords change, restaurants close, or local conditions shift — printed books are outdated the day they go to print. It is also personalized per reservation (guest name, dates, unit), trackable end-to-end (engagement, upsell conversion, legal-terms acceptance), and integrates with ID verification, gap-night booking, and PDF offline export. Printed welcome books cannot do any of this.
Do guests need to download an app?
No. Guidebooks are browser-based and load instantly from a link - no app download required. They work on any device.
Are guidebooks compliant with Airbnb policies?
Yes. Privacy controls automatically hide pricing, email, and phone numbers for OTA reservations, keeping you fully compliant with Airbnb Off-Platform and Fee Transparency policies.
Can I require ID verification through the guidebook?
Yes. Identity blocks let guests upload verification documents directly. Once verified, the block auto-hides and a blue check badge appears across the platform.
How are guidebooks personalized per guest?
Merge fields pull reservation data - guest name, dates, unit details - and conditional visibility rules show the right content based on booking source, unit, or guest profile.
Can guests save the guidebook offline?
Yes. One-click PDF export via html2pdf.js lets guests save a copy for offline access - ideal for properties with limited connectivity.
What is the difference between a digital guidebook and a printed welcome book?
A digital guidebook is browser-based, personalized per reservation, updates in real time, and surfaces ID verification, gap-night upsells, and on-property recommendations the moment a guest opens it. Printed welcome books are static and outdated the day they print. SendSquared digital guidebooks are the modern replacement — PMS-linked, mobile-first, and trackable end-to-end.
Do digital guidebooks work for hotels as well as vacation rentals?
Yes. The same guidebook engine powers vacation rental, hotel, and resort deployments. Hotels typically use them for in-room digital welcome content, restaurant menus, and amenity bookings; vacation rentals use them for unit-specific check-in instructions, area guides, and verification. The content blocks are the same; the conditional visibility rules render the right blocks per property type.
How does SendSquared compare to Touch Stay digital guidebooks?
Touch Stay is a standalone digital guidebook tool. SendSquared digital guidebooks are part of a complete hospitality platform that also includes the CRM, unified inbox (SMS, WhatsApp, Airbnb, email, voice), AI voice receptionist, ID verification, owner statements, and lifetime value tracking — all sharing the same guest record. The guidebook engine is comparable in features (PMS integration, conditional visibility, photo galleries, branding); the difference is whether you want a single-purpose tool or a unified hospitality platform.
How does SendSquared compare to YourWelcome digital guidebooks?
YourWelcome offers branded digital guidebooks for vacation rentals with in-stay upsells. SendSquared offers all of that plus native PMS integration with 11 systems (including Streamline, Escapia, Barefoot, Guesty, Hostaway), in-guidebook ID verification with audit trails, Legal Terms acceptance with workflow triggers, and unified data with your CRM and messaging platform — so the same guest record powers your guidebook, your inbox, your marketing, and your AI voice receptionist.
How does SendSquared compare to Hostfully digital guidebooks?
Hostfully digital guidebooks ship as part of the Hostfully PMS suite. SendSquared digital guidebooks integrate with any PMS — Hostfully, Guesty, Hostaway, Streamline, Escapia, Barefoot, RDP, Cloudbeds, RoomKeyPMS, StayNTouch, Visual One, and more. If you are tied to a specific PMS, SendSquared lets you decouple the guest-facing guidebook experience from your operational PMS choice.
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