Technology
Voice AI vs Chatbot for Hospitality: Choosing the Right Channel
Voice AI vs chatbot for hospitality. When phones win, when chat wins, and when hotels need both, with practical use cases for each channel.
Strategy
TCPA Compliance for Hotel SMS: Opt-In, STOP & Audit Trails
TCPA compliance for hotel and vacation rental SMS programs: express written consent, STOP/HELP handling, audit trails, and PMS-driven opt-in flows.
Strategy
WhatsApp Business Policy for Hotels: Templates & 24-Hour Window
WhatsApp Business policy for hotels and vacation rentals: template approval categories, the 24-hour customer service window, and opt-in compliance.
Strategy
Hotel Guest Data: GDPR, CCPA & PMS Data Flow Compliance
GDPR and CCPA compliance for hotel and vacation rental guest data: lawful basis, PMS data flow, retention policies, and EU/CA guest handling.
Strategy
CAN-SPAM for Hospitality Email: Address, Unsubscribe & Multi-Brand
CAN-SPAM compliance for hotel and vacation rental email: physical address, unsubscribe handling, sender identification, and multi-brand domain rules.
Strategy
Vacation Rental CRM + PMS Integration
A vacation rental CRM disconnected from your PMS is just a contact list. Learn how PMS-connected CRM drives direct bookings and lifetime value.
Technology
AI Voice Agents for Hotels: What Works in 2026
AI voice agents handle hotel reservations, guest inquiries, and after-hours calls. What hospitality operators need to know before implementing.
Experience
WhatsApp Templates for Hospitality Messaging
How to use WhatsApp templates and messaging with SendSquared to reach 2 billion+ users - especially international hospitality guests.
Strategy
Reduce OTA Dependency: Book Direct
Reduce OTA dependency with a multi-channel direct booking strategy. Enterprise VR companies shift 15%+ of bookings direct without losing occupancy.
Experience
WhatsApp Messaging for Hospitality
WhatsApp messaging is the ideal channel for hospitality guest communication, especially for reaching international travelers.
Strategy
WiFi Email Capture for Hotel Marketing
WiFi email capture turns guest network access into a direct marketing channel. Most hotels miss this opportunity to build their contact database.
Strategy
Gap Night Fill for Vacation Rental Companies
Gap night fill strategies for vacation rentals: automated campaigns target the right guests to fill empty calendar nights and recover lost revenue.
Technology
Hotel Call Tracking Beyond CallRail
Generic call tracking tools weren't built for hospitality. Hotels and resorts need call tracking that connects to their PMS, CRM, and guest profiles.
Experience
Digital Guidebooks for Vacation Rentals
Digital guidebooks deliver check-in instructions, property info, and local tips to guests on their phone. Reduce support calls and drive upsells.
Company
SendSquared Update: New Platform
SendSquared update: we rebuilt the site from the ground up with a faster, cleaner experience showcasing our hospitality platform features.
Experience
AI Voice Cost Savings for Hospitality
AI voice cost savings for hospitality: how property management companies cut costs by automating calls, qualifying leads, and improving service.
Experience
Guest Remarketing for Lasting Loyalty
Guest remarketing costs 5-7x less than new acquisition. Systematic campaigns build loyalty, lifetime value, and a compounding revenue engine.
Experience
Curated Guest Experiences in Hospitality
Curated guest experiences are the new standard. Touchpoints from booking to checkout win loyalty when vacation rentals match hotel-level service.