Channel managers own inventory and pricing across OTAs. A vacation rental CRM owns the guest relationship. Why the two systems do different jobs, and why operators run both in parallel.
The real differences between a vacation rental CRM and a hotel CRM: multi-property data, owner statements, OTA messaging, gap nights, and why most generic hospitality CRMs only do one well.
Model Context Protocol (MCP) explained for hospitality. How Claude, ChatGPT, and other AI agents connect to your CRM and what use cases work today.
The 4 types of CRM systems: Operational, Analytical, Collaborative, and Strategic. Which type hotels and vacation rentals actually need.
A hotel direct booking strategy built on guest data capture, CRM segmentation, automated remarketing, and revenue attribution to reduce OTA dependency.
Hotel upselling powered by guest data and CRM automation. Use reservation data and pre-arrival workflows to increase revenue per booking.
We tested 7 hotel CRM platforms for 2026 (SendSquared, Revinate, Cendyn, Mews, Cloudbeds, Salesforce, Amadeus), scoring PMS depth, AI voice, channels, implementation time, and pricing. A side-by-side ranking with our pick for each hotel size.
A hospitality CRM built for hotels and vacation rentals becomes the data lake that powers agentic AI tools and intelligent guest experiences.
A vacation rental CRM disconnected from your PMS is just a contact list. Learn how PMS-connected CRM drives direct bookings and lifetime value.
WhatsApp messaging is the ideal channel for hospitality guest communication, especially for reaching international travelers.
Guests reach out via email, SMS, WhatsApp, Airbnb, phone, and web chat. A unified inbox brings every conversation into one view so nothing gets missed.
Generic call tracking tools weren't built for hospitality. Hotels and resorts need call tracking that connects to their PMS, CRM, and guest profiles.
How a hospitality CRM helps vacation rental companies, hotels, and resorts deliver personalized guest and owner experiences at scale.
