Porting Phone Numbers
One of the first steps when onboarding with our voice platform is to prepare for porting your numbers. Phone number porting is the process of transferring a phone number from one provider to a different provider. Currently SendSquared uses Twilio as our phone carrier. To start the process you will need to g
Setting up Voicemail Boxes
Voicemail boxes can be set up in the SendSquared Voice platform. These voicemails can be general voicemails or also voicemails that are associated only with users/agents. Some examples of when voicemails can be utilized are: After Hours Calls, Business Hours overflow calls from queues, Auto attendant routin
Changing Your User Password
You have the ability to change your own password at any time directly in the platform. Once you log in, you will change your password by going to the profile icon in the upper right corner and selecting global settings. Then select profile settings and then password. There you will be able to change your [&
Setting up DKIM for a Domain
The procedure in this section shows you how to set up DKIM for a domain. If you set up DKIM for a domain, then you can start sending verified and signed emails from that domain. To set up DKIM for a domin: DNS/Hosting provider GoDaddy: Add a CNAME record (external link) DreamHost: How do I […]
SPF Records Explained
The open standard Sender Policy Framework (SPF) http://www.open-spf.org/ is aimed at preventing sender address forgery. The following describes how SPF is configured for use with SendSquared. SPF overview SPF attempts to prevent email sending abuse by ensuring that the IP address from which a message was se
How to Send a Test Email
Select the email you have created in Templates -> Email Templates. Once in the email editor, you will select ‘Send test email’ in the upper right corner. Enter your email in the ‘To Email’ field and select add to list. This will bring your email down to the email list. You can choose quick send,
