Boosting Efficiency and Guest Satisfaction: How SendSquared’s Unified Communication Features Helped Beach Reunion

Beach Reunion has been managing vacation rentals on the Emerald Coast for over 20 years. They specialize in large luxury beach homes sleeping anywhere from 8 to 38 guests. They are a reputable vacation rental business primarily along Scenic Gulf Drive in Destin & Miramar Beach, Florida. Their program proudly features a coastal collection of large group homes, smaller cottage style homes and a group of gulf front homes.

Beach Reunion had a generic phone system for their call center that lacked any integrations whatsoever. Their email marketing and text capabilities we’re separate programs, resulting in an inefficient and burdensome experience for their team. However, after partnering with LMPM, SendSquared was able to offer a direct integration with their Property Management System, providing Beach Reunion with up-to-date reservation information in real-time. As a result, agents could now access a complete picture of the guest’s contact history and reservation journey within the same program.

Since implementing SendSquared, Beach Reunion has witnessed an increase in their close rate and efficiency when managing reservations. Additionally, they have been able to achieve significant cost savings by eliminating the need for several other costly programs. SendSquared’s unified communication features, combining phone, email, text, and website chat, along with its user-friendly design, has made the Beach Reunion staff more efficient and better equipped to serve their Owner and Guest clients.

My experience with SendSquared has been eye opening. To be honest I didn’t think something this good existed. Having all emails, texts, calls, web chat and marketing in one place has given my company and team a huge advantage.
SendSqaured has saved us both time and money which are very important factors to my small business of 50 luxury homes.
The company is amazing to work with and extremely helpful whenever it was needed. Their amount of tech and knowledge is extraordinary. I look forward to a long relationship with SendSquared.

 

Jessica Goree
Chief Operations Officer
BeachReunion