Inbound & Outbound Call Flow: A Comprehensive Training Video
With our expert guidance, you’ll learn how to set up an inbound call flow that ensures your customers are routed to the right agent with minimal wait time. We’ll also show you how to set up an outbound call flow that maximizes your team’s efficiency and helps you reach out to your customers more effectively.
Our instructors will provide you with practical examples and step-by-step instructions on how to configure your call flow settings, create call queues, and set up voicemails. You’ll learn how to set up automated call distribution to ensure that your agents are receiving the right calls at the right time, and how to track and analyze your call metrics to optimize your call flow for success.