Porting Phone Numbers
One of the first steps when onboarding with our voice platform is to prepare for porting your numbers. Phone number porting is the process of transferring a phone number from one provider to a different provider. Currently SendSquared uses Twilio as our phone carrier. To start the process you will need to g
Setting up Voicemail Boxes
Voicemail boxes can be set up in the SendSquared Voice platform. These voicemails can be general voicemails or also voicemails that are associated only with users/agents. Some examples of when voicemails can be utilized are: After Hours Calls, Business Hours overflow calls from queues, Auto attendant routin
Changing Your User Password
You have the ability to change your own password at any time directly in the platform. Once you log in, you will change your password by going to the profile icon in the upper right corner and selecting global settings. Then select profile settings and then password. There you will be able to change your [&
Setting up DKIM for a Domain
The procedure in this section shows you how to set up DKIM for a domain. If you set up DKIM for a domain, then you can start sending verified and signed emails from that domain. To set up DKIM for a domin: DNS/Hosting provider GoDaddy: Add a CNAME record (external link) DreamHost: How do I […]
Creating a New User & Setting Permissions
Click on the upper right icon and select Global Settings from the dropdown. Then select User/Agent Settings. There you will click on the Add New User button at the top and be directed to the page to create a new user. Here you will fill in first name, last name & email address. Click Send […]
