WhatsApp for Hospitality: Bridging PMS, CRM, and Guest Experience
Revolutionize Guest Communication with WhatsApp & SendSquared
In the world of hospitality, seamless communication is the key to exceeding guest expectations—especially for international travelers. With WhatsApp’s massive global reach, SendSquared empowers you to connect effortlessly, bridging cultural and linguistic gaps while enhancing the guest experience.
Why WhatsApp?
With over 2 billion users worldwide (as of the time of this article in Jan of 2025), WhatsApp is the go-to messaging platform for international guests. Whether they’re requesting updated door codes, seeking assistance during check-in, or needing help mid-stay, WhatsApp’s real-time messaging ensures they feel supported every step of the way.
The SendSquared Edge
SendSquared’s integration with WhatsApp takes communication to the next level:
- Transactional Messaging: Automatically share confirmations, check-in instructions, and updated door codes with ease.
- Translation & AI Support: Overcome language barriers with built-in translation tools and AI-powered assistance for smooth interactions.
- Rich Media Sharing: Send photos or videos to address concerns, showcase the unit, or guide guests more effectively.
- Global Connectivity: Engage international travelers on their terms, building trust and enhancing satisfaction.
A Unified Solution Across Systems
SendSquared bridges the gap between major property management systems, including Streamline and Escapia, creating a cohesive communication hub. Whether you’re managing reservations, marketing campaigns, or post-stay feedback, SendSquared connects the dots to deliver a streamlined and personalized guest journey.
The Result? More Direct Bookings, Happier Guests
By leveraging SendSquared’s tools and WhatsApp’s global appeal, you’ll drive direct bookings, reduce guest frustrations, and provide the exceptional service that keeps them coming back.
Discover the future of guest communication with SendSquared.
