Setting up Voicemail Boxes
Voicemail boxes can be set up in the SendSquared Voice platform. These voicemails can be general voicemails or also voicemails that are associated only with users/agents. Some examples of when voicemails can be utilized are: After Hours Calls, Business Hours overflow calls from queues, Auto attendant routin
Changing Your User Password
You have the ability to change your own password at any time directly in the platform. Once you log in, you will change your password by going to the profile icon in the upper right corner and selecting global settings. Then select profile settings and then password. There you will be able to change your [&
Exporting Contacts
Go to Global Settings under the profile icon in the upper right corner to export contacts. At the bottom of the page, select Export Contacts. In the top right select ‘Request New Export.’ Then select if you want to include all groups, tags and delete the contacts. Exporting Contacts can be done at any p
Setting up DKIM for a Domain
The procedure in this section shows you how to set up DKIM for a domain. If you set up DKIM for a domain, then you can start sending verified and signed emails from that domain. To set up DKIM for a domin: DNS/Hosting provider GoDaddy: Add a CNAME record (external link) DreamHost: How do I […]
Manually adding new contacts
There are two ways to individually/manually add contacts. The first way is to click on the profile icon with the plus button. This will pull up a new contact profile page. Fill out the information and click save contact. One thing to note is to make sure you select what group you want them to […]
How to Send an Email Campaign
Once you have created and finalized your email template under templates you are ready to send your email campaign! How do I know if I should select standard send or smart send? If your email is time sensitive, use standard. Prime example is black Friday. If you want to make sure everyone gets your email [&h
Creating a New User & Setting Permissions
Click on the upper right icon and select Global Settings from the dropdown. Then select User/Agent Settings. There you will click on the Add New User button at the top and be directed to the page to create a new user. Here you will fill in first name, last name & email address. Click Send […]
Importing & Validating Contacts
Go to Global Settings under the profile icon in the upper right corner to import contacts. At the bottom of the page, select import. From there, select whether you want to create a new group or add to an already existing group. Then you will click next and upload your CSV file (comma-separated values file)
SPF Records Explained
The open standard Sender Policy Framework (SPF) http://www.open-spf.org/ is aimed at preventing sender address forgery. The following describes how SPF is configured for use with SendSquared. SPF overview SPF attempts to prevent email sending abuse by ensuring that the IP address from which a message was se
How to Send a Test Email
Select the email you have created in Templates -> Email Templates. Once in the email editor, you will select ‘Send test email’ in the upper right corner. Enter your email in the ‘To Email’ field and select add to list. This will bring your email down to the email list. You can choose quick send,
