WhatsApp for Hospitality: Bridging PMS, CRM, and Guest Experience
Revolutionize Guest Communication with WhatsApp & SendSquared
In hospitality, effective communication is essential for surpassing guest expectations, particularly for international travelers. WhatsApp’s extensive user base enables seamless connections across cultural and linguistic boundaries while enhancing the overall guest experience.
Why WhatsApp?
With over 2 billion users worldwide (as of the time of this article in Jan of 2025), WhatsApp serves as the primary messaging platform for international guests. Whether requesting door codes, seeking check-in assistance, or needing mid-stay support, real-time messaging ensures guests feel consistently supported.
The SendSquared Edge
SendSquared’s WhatsApp integration offers several capabilities:
- Transactional Messaging: Automatically deliver confirmations, check-in instructions, and updated door codes
- Translation & AI Support: Break down language obstacles through integrated translation and AI-powered assistance
- Rich Media Sharing: Transmit photos or videos to address concerns or provide guidance
- Global Connectivity: Engage international travelers using their preferred platform
A Unified Solution Across Systems
SendSquared connects major property management systems, including Streamline and Escapia, establishing a centralized communication platform. Whether managing reservations, marketing campaigns, or feedback collection, SendSquared streamlines guest interactions and personalization.
The Result? More Direct Bookings, Happier Guests
Using SendSquared’s tools and WhatsApp’s global reach drives direct bookings, reduces guest frustration, and delivers the exceptional service fostering repeat business.