Industry
Deliver Unforgettable Guest Experiences for Hotels
SendSquared gives hotels the tools to build lasting guest relationships, drive direct bookings, and optimize every aspect of hotel operations through an all-in-one CRM and marketing platform.
Build Lasting Guest Loyalty
Turn one-time visitors into lifelong guests. SendSquared's CRM captures guest data across every touchpoint, including WiFi, website, email, and phone, and empowers your team to deliver personalized experiences that keep guests coming back.
- Comprehensive guest profiles built across all touchpoints
- Lifetime value tracking for every guest relationship
- Automated post-stay engagement and loyalty campaigns
- Guest segmentation for targeted, personalized outreach
- AI Voice agents for 24/7 front desk call coverage, even after hours
Increase Direct Bookings
Reduce OTA dependency and own your guest relationships. Capture leads through website chat, WiFi, and multi-channel marketing. Convert inquiries into bookings with automated follow-ups and AI-optimized send times.
- Website chat and lead capture to convert visitors
- Multi-channel marketing across email, text, and voice
- AI-powered send-time optimization for higher engagement
- Automated inquiry follow-up and booking recovery
Streamline Hotel Operations
Unify your hotel's communication and operations into a single platform. From a unified inbox managing voice, email, text, and WhatsApp to automated task management and team workflows, SendSquared eliminates operational silos and boosts efficiency.
- Unified inbox consolidating voice, email, text, and WhatsApp
- Automated task management and team workflows
- AI Voice agents handle after-hours calls so your front desk never misses a booking
- PMS integration for seamless data synchronization
Frequently Asked Questions
Is SendSquared built for hotels?
Yes. Native PMS integration, guest loyalty tracking, lifetime value scoring, and multi-channel marketing are all designed for hotel operations and guest relationships.
How does SendSquared increase direct bookings for hotels?
Website chat, WiFi capture, email marketing with Smart Send timing, and automated follow-ups convert inquiries into direct bookings and reduce OTA dependency.
Can I manage guest communications from one platform?
Yes. The Unified Inbox consolidates voice, email, SMS, WhatsApp, and web forms into a single workspace with full reservation context on every conversation.
Does SendSquared integrate with hotel PMS systems?
Yes. Integrations with StayNTouch, Visual One, RoomKeyPMS, Cloudbeds, and other hotel PMS platforms keep guest data synchronized in real time.
Ready to Get Started?
See how SendSquared can transform your hospitality operations.
Schedule a Demo