Channel Integration
Airbnb, Meet Your CRM
SendSquared is an official Airbnb partner. Accept reservations, message guests, and manage multiple Airbnb accounts from one unified platform. Track agent activity without sharing individual account access while staying fully compliant with Airbnb's off-platform policies.
Unified Airbnb Messaging
All Airbnb guest conversations flow into SendSquared's Unified Inbox alongside SMS, email, WhatsApp, and voice. Your team responds from one place, no switching between tabs or apps. Every message is logged against the guest's CRM profile with full reservation context.
- Airbnb messages alongside all other channels in one inbox
- Full reservation context on every conversation
- Message history tied to CRM guest profiles
- No individual Airbnb account sharing required
Multi-Account & Non-PMS Unit Support
Manage multiple Airbnb accounts across your portfolio from a single dashboard, including units that aren't connected to your PMS. Whether it's an owner-managed property, a new listing, or an account outside your core system, SendSquared brings every Airbnb unit under one roof with full messaging and tracking.
- Centralized management of multiple Airbnb accounts
- Full support for units not connected to your PMS
- Agent assignment and activity tracking per account
- Secure access without sharing login credentials
Airbnb Automations
Build powerful automations triggered by Airbnb reservation events, including pre-arrival instructions, check-in details, mid-stay check-ins, review requests, and post-departure follow-ups. Every workflow runs through Airbnb's native messaging channel so your guests get timely, personalized communication without lifting a finger.
- Event-based automations tied to Airbnb reservation lifecycle
- Pre-arrival, during-stay, and post-departure workflows
- Automated review requests and follow-up sequences
- Convert Airbnb guests into direct bookers for future stays
Off-Platform Compliant Guidebooks
Airbnb's Off-Platform Policy changed the game, and SendSquared is ready. Our digital guidebooks are fully compliant, giving you a sanctioned way to curate the guest experience beyond the Airbnb app. Share property details, local recommendations, house rules, and check-in instructions through branded guidebooks that delight guests while keeping you on the right side of Airbnb's policies.
- Fully compliant with Airbnb's Off-Platform Policy
- Branded guidebooks with property photos from your PMS
- Local recommendations, house rules, and check-in flows
- Curate a premium guest experience that drives loyalty
Testimonials
What Our Clients Say
“SendSquared is an indispensable tool for us! One of their significant standout attributes is its ability to centralize communication channels, offering a one-stop solution for managing various modes of interaction. This consolidation streamlines our workflows, enhancing our efficiency and productivity. What's better is their customer support elevates the user experience. Their responsive team is always ready to assist, going above and beyond to ensure seamless integration and utilization.”
Fred Cercena
CEO & Founder, GetAway Vacations
“I can definitely attribute a good number of reservations to SendSquared. Between the easy follow-up communication within the system and the CRM pulling up information as a call comes in, our reservations team is being more intentional on their calls, resulting in better conversions.”
Brock Reich
Chief Operating Officer, Orlando Resorts Rental
“My experience with SendSquared has been eye opening. To be honest I didn't think something this good existed. Having all emails, texts, calls, web chat and marketing in one place has given my company and team a huge advantage. SendSquared has saved us both time and money which are very important factors to my small business of 50 luxury homes. The company is amazing to work with and extremely helpful whenever it was needed.”
Jessica Goree
Chief Operations Officer, Beach Reunion
“SendSquared is a game-changer for our resort operation. Its ability to integrate with our reservation software, providing real-time reservation information during phone calls, allows us the opportunity to build off of the rapport we've already created with our repeat guests. We're answering phone calls asking our guests how their kid's baseball season went, instead of asking for their names.”
Tim Oxborough
Reservation Manager, Sugar Lake Lodge
“We manage over 300 properties and SendSquared has been instrumental in streamlining operations. Consolidating all communications into one platform while maintaining personalized guest experiences has been transformative for our team.”
Shawn Montgomery
Director of IT, Collins Vacation Rentals
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