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Communication

Vacation Rental CRM Purpose-built CRM connected directly to your PMS Unified Inbox AI - Soon All guest conversations across every channel in one view Voice Enterprise call center with PMS context and call recording AI Voice² Coming Soon AI voice agents with 24/7 coverage and natural speech Website Chat AI - Soon AI-powered chat with lead qualification and live handoff Mobile App WhatsApp and Airbnb messaging from one place

Operations

Lead Management Pipeline tracking with categories, statuses, and automation Tasks Message-linked tasks with agent assignment and tracking Automations Multi-channel workflows with conditional logic and triggers Guidebooks Digital property guides with PMS photos and conditions Verification Guest ID verification with blue check across the system Surveys NPS scoring and Z-score analysis with agent alerts

Data & Marketing

Segments Dynamic guest segments based on behavior and LTV Lifetime Value Real-time revenue tracking and predictive guest analytics Email Marketing PMS-connected campaigns with automated segmentation Postcard Marketing New Targeted direct mail campaigns to guests and owners WiFi Captive Portal Centralized WiFi management with custom splash pages Reporting Executive summaries, agent productivity, and lead analytics

Revenue Growth

OTA-to-Direct Conversion Convert OTA guests into direct bookers and repeat visitors Cart Abandonment Recovery Recapture lost bookings with SMS and automated follow-up Guest Loyalty & Repeat Booking Turn one-time guests into repeat direct bookers ReMarketing Capture guest data via WiFi, calls, and web to build your database Gap Night Fill Fill empty nights and shoulder seasons with targeted offers WiFi Email Capture Collect emails from every occupant via WiFi captive portal login

Operations & Experience

Pre-Arrival to Post-Stay Automate every guest touchpoint from booking to checkout Inbound Lead Conversion Turn every phone, chat, and web inquiry into a booking Call Tracking Native call attribution and revenue-by-channel reporting Review & Reputation Route feedback, resolve issues, and amplify five-star reviews

Owner Solutions

Owner Performance Reporting Keep homeowners engaged with transparent performance data Homeowner Acquisition Scout markets and target property owners with proformas

By Industry

Vacation Rentals Streamline operations and drive direct bookings Hotels Build guest loyalty and maximize revenue Resorts Elevate guest experiences across properties

Help Center Guides, tutorials, and documentation for the platform Testimonials Hear from hospitality leaders who trust SendSquared Blog Industry insights and product updates for hospitality teams FAQ Answers to common questions about the platform About Us Our story and mission in vacation rental technology Careers Join our team and build the future of hospitality tech Partners Explore our network of technology and service partners Get In Touch Get in touch with our sales and support teams Newsletter Stay up to date with hospitality trends and tips

PMS Integrations

Barefoot Streamline Guesty Escapia RDP Cloudbeds RoomKeyPMS Hostaway StayNTouch Visual One Versa

Channels

Airbnb Google Travel WhatsApp Phone Call Tracking

Website Forms

Website Form Integrations

Partners

Expert Partners

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Communication

Vacation Rental CRM Unified Inbox AI - Soon Voice AI Voice² Coming Soon Website Chat AI - Soon Mobile App

Operations

Lead Management Tasks Automations Guidebooks Verification Surveys

Data & Marketing

Segments Lifetime Value Email Marketing Postcard Marketing New WiFi Captive Portal Reporting

Revenue Growth

OTA-to-Direct Conversion Cart Abandonment Recovery Guest Loyalty & Repeat Booking ReMarketing Gap Night Fill WiFi Email Capture

Operations & Experience

Pre-Arrival to Post-Stay Inbound Lead Conversion Call Tracking Review & Reputation

Owner Solutions

Owner Performance Reporting Homeowner Acquisition

By Industry

Vacation Rentals Hotels Resorts

Help Center Testimonials Blog FAQ About Us Careers Partners Get In Touch Newsletter

PMS Integrations

Barefoot Streamline Guesty Escapia RDP Cloudbeds RoomKeyPMS Hostaway StayNTouch Visual One Versa

Channels

Airbnb Google Travel WhatsApp Phone Call Tracking

Website Forms

Website Form Integrations

Partners

Expert Partners

Sign In Book a Demo

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Solutions

OTA-to-Direct Conversion
Cart Abandonment Recovery
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Call Tracking
Owner Reporting
Homeowner Acquisition
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Vacation Rentals
Resorts
Hotels

Help & Support

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