WiFi Platform
WiFi Captive Portal
Turn your property WiFi into a guest data capture tool. When guests connect, the captive portal collects their email and phone number, linking them to their reservation in your CRM automatically. Build true lifetime value by seeing every person connected to a stay. Trigger welcome automations the moment they walk through the door.
Guest Data Capture at the Access Point
Two capture strategies for different property types. Phone-and-email capture collects both data points for maximum contact coverage, with SMS opt-in handling built in. Email-only capture works for simpler deployments. Both strategies create or find contacts in your CRM automatically, set the source as WiFi, and fire a workflow trigger for immediate follow-up.
- Phone and email capture with SMS opt-in handling
- Email-only capture for simpler deployments
- Automatic contact creation or matching in the CRM
- Source tracking as WiFi for attribution and segmentation
PMS Reservation Linking
WiFi contacts link back to reservations through your PMS integration. When a guest connects and provides their email or phone, SendSquared matches them to their active reservation, tying the WiFi login to the booking record. This creates the guest topology that reveals true lifetime value: not just the person who booked, but everyone who stayed.
- Contact-to-reservation linking through PMS data matching
- Guest topology reveals every person connected during a stay
- Reservation context enriches WiFi-captured contact profiles
- Cross-reference WiFi contacts with booking data for LTV accuracy
True Lifetime Value Through WiFi
A family of four books one reservation, but four people connect to WiFi. SendSquared captures all four contacts and groups them back to the reservation. Now you know the true value of that booking, and you have a direct communication channel with every guest, not just the person who made the reservation. This first-dimensional connection topology is unique to SendSquared.
- Capture every guest on a reservation, not just the booker
- Group WiFi contacts back to the reservation for composite LTV
- Direct communication channel with all guests from a single stay
- First-dimensional connection relationships between guests
WiFi Login Automation Triggers
The moment a guest connects to your WiFi, a workflow trigger fires. Use it to send a welcome message, deliver their digital guidebook, push a local restaurant guide, or offer a late-checkout upsell. WiFi login triggers work with every automation action, including email, SMS, WhatsApp, task creation, and tag assignment. Time your outreach to when guests are physically on your property.
- WiFi login trigger fires the moment a guest connects
- Send welcome messages, guidebooks, or upsell offers automatically
- Combine with time delays for mid-stay and post-stay sequences
- Tag contacts on WiFi login for segment-based targeting
Vacation Rental & Resort WiFi
Individual access points for vacation rentals with per-property captive portal configuration. Enterprise-grade virtual controllers for resorts and hotels with hundreds of access points. Each property can have its own branded splash page through your captive portal hardware. SendSquared handles the data layer, your portal hardware handles the presentation.
- Individual access point configuration for vacation rentals
- Enterprise virtual controller support for resorts and hotels
- SendSquared provides the data API, your portal handles the splash page
- Per-property branding through captive portal customization
Contact Verification via WiFi
WiFi capture doubles as a verification touchpoint. When guests provide their email and phone at the access point, both data points are validated, creating a verified contact with real communication channels. SMS opt-in records are created during phone capture. Email validation tracks verification status. Every WiFi-captured contact enters your CRM with confirmed, deliverable contact information.
- Email and phone validation at the WiFi capture point
- SMS opt-in created automatically during phone capture
- Verified contacts with confirmed deliverable information
- Validation status tracked for campaign deliverability management
Multi-Property & Multi-Brand
Manage WiFi configurations across your entire portfolio from one platform. Each property's WiFi setup links to its brand through the valid domains system. Contacts captured at different properties are all unified in the same CRM, with source tracking that tells you which property captured them. Brand-level scoping ensures segments and campaigns target the right audience per property.
- Centralized WiFi management across your entire property portfolio
- Brand association per property through the valid domains system
- Unified CRM with per-property source tracking
- Brand-level scoping for segments and campaigns per property
Testimonials
What Our Clients Say
“I can definitely attribute a good number of reservations to SendSquared. Between the easy follow-up communication within the system and the CRM pulling up information as a call comes in, our reservations team is being more intentional on their calls, resulting in better conversions.”
Brock Reich
Chief Operating Officer, Orlando Resorts Rental
“My experience with SendSquared has been eye opening. To be honest I didn't think something this good existed. Having all emails, texts, calls, web chat and marketing in one place has given my company and team a huge advantage. SendSquared has saved us both time and money which are very important factors to my small business of 50 luxury homes. The company is amazing to work with and extremely helpful whenever it was needed.”
Jessica Goree
Chief Operations Officer, Beach Reunion
“SendSquared is a game-changer for our resort operation. Its ability to integrate with our reservation software, providing real-time reservation information during phone calls, allows us the opportunity to build off of the rapport we've already created with our repeat guests. We're answering phone calls asking our guests how their kid's baseball season went, instead of asking for their names.”
Tim Oxborough
Reservation Manager, Sugar Lake Lodge
“We manage over 300 properties and SendSquared has been instrumental in streamlining operations. Consolidating all communications into one platform while maintaining personalized guest experiences has been transformative for our team.”
Shawn Montgomery
Director of IT, Collins Vacation Rentals
“SendSquared is an indispensable tool for us! One of their significant standout attributes is its ability to centralize communication channels, offering a one-stop solution for managing various modes of interaction. This consolidation streamlines our workflows, enhancing our efficiency and productivity. What's better is their customer support elevates the user experience. Their responsive team is always ready to assist, going above and beyond to ensure seamless integration and utilization.”
Fred Cercena
CEO & Founder, GetAway Vacations
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