AI Voice for Hostaway
AI voice agents on top of Hostaway. Inbound and outbound calls with full Hostaway reservation context, 65-75% autonomous resolution, warm escalation.
Why this matters for Hostaway operators
Properties running Hostaway field hundreds to thousands of phone calls per week — booking inquiries, guest questions, owner communication, and operational issues. Most of those calls follow predictable patterns and consume reservations or front desk time without generating revenue. SendSquared AI Voice handles inbound and outbound calls with full Hostaway reservation context and routes only the calls that need a human to live agents.
- Phone is still a primary booking inquiry channel and the highest-conversion guest communication channel
- After-hours calls without coverage represent direct revenue leakage to competitors
- Reservations and front desk teams spend 60-80% of phone time on repetitive questions that AI can resolve
- Generic voice AI products without PMS integration cannot quote accurate pricing or look up reservations
How AI Voice works with Hostaway
Caller ID identifies the guest by phone number. The AI agent pulls the matching Hostaway reservation and guest history within seconds of call connection.
For booking inquiries, the AI queries Hostaway for live availability, quotes accurate pricing including all fees and taxes, and writes confirmed reservations back to Hostaway.
For support questions, the AI references property-specific knowledge bases plus live Hostaway reservation data to answer guest questions with full context.
When the AI hits a request it cannot handle, it warm-transfers to a live agent with the full conversation context and Hostaway reservation lookup attached.
Every call logs to the SendSquared CRM tied to the guest's Hostaway reservation history. Calls feed into automation workflows and lifetime value tracking.
Outcomes for Hostaway operators
- ✓ 65-75% autonomous resolution rate without human intervention
- ✓ Sub-1-second response time on every call with 100% answer rate
- ✓ 24/7/365 availability replaces voicemail and after-hours services
- ✓ $50K-$80K annual cost savings for a 200-unit operation
- ✓ $165K+ annual revenue recovery from previously missed calls
Frequently Asked Questions
Does AI Voice work with Hostaway?
Yes. SendSquared AI Voice integrates natively with Hostaway for real-time reservation lookup, availability queries, pricing quotes, and reservation creation. The AI agent has full Hostaway context on every call.
Can the AI agent take reservations directly into Hostaway?
Yes. The AI agent queries Hostaway for availability, quotes pricing including all fees and taxes, captures guest and payment details, and writes confirmed reservations back to Hostaway in real time.
What happens when the AI cannot handle a call?
The AI warm-transfers to a live agent with the full conversation context, identified guest profile, and Hostaway reservation lookup attached. The guest does not need to repeat themselves.
How long does it take to deploy AI Voice with Hostaway?
Typical deployment is 30 days. Week 1 covers Hostaway integration verification and knowledge base setup. Week 2 covers test calls and refinement. Week 3 is soft launch on after-hours coverage. Week 4 is full deployment.
Ready to Get Started?
See how SendSquared can transform your hospitality operations.
Schedule a DemoExplore More
Related Platform Features
Explore More