Unified Inbox for StayNTouch
Consolidate guest communication across SMS, email, WhatsApp, OTA messaging, and voice into one inbox tied to StayNTouch reservations.
Why this matters for StayNTouch operators
Properties running StayNTouch typically have guest communication scattered across 4-6 separate tools: SMS through one platform, email through another, WhatsApp through a third, OTA messaging through the OTA dashboard, voice through a phone system. The result is fragmented guest data and missed conversations. SendSquared Unified Inbox consolidates every channel into one workspace tied to the StayNTouch reservation.
- Guests use multiple channels to communicate and expect continuity across them
- Fragmented inboxes lead to missed messages, duplicated work, and inconsistent service
- Without PMS context, every conversation requires manual reservation lookup
- Multi-channel conversations cannot be searched or analyzed when scattered across tools
How Unified Inbox works with StayNTouch
SMS, email, WhatsApp, Airbnb messaging, voice calls, and web chat all feed into a single inbox.
Each conversation is tied to the guest's StayNTouch reservation, with full reservation context visible to the agent.
Agents can respond from any channel without switching tools. The conversation thread shows the complete history across channels.
Reservation-triggered messages can be sent from the inbox or fired automatically from StayNTouch events.
Conversation data flows back into the SendSquared CRM tied to the guest profile and StayNTouch reservation history.
Outcomes for StayNTouch operators
- ✓ Response time improves because agents have full context immediately
- ✓ Missed message rate drops to near zero with single-inbox monitoring
- ✓ Guest satisfaction increases when conversations follow them across channels
- ✓ Operational time saved by eliminating tool-switching during guest interactions
Frequently Asked Questions
What channels does the Unified Inbox support with StayNTouch?
SMS, email, WhatsApp, Airbnb messaging, voice calls, and web chat all feed into the single inbox. Each conversation is tied to the corresponding StayNTouch reservation.
Can multiple agents work in the inbox simultaneously?
Yes. Conversations can be assigned to specific agents, with priority management, canned responses, and real-time push notifications. Agent activity is tracked for productivity reporting.
Does the inbox show StayNTouch reservation context?
Yes. Every conversation displays the guest's current and past StayNTouch reservations, stay history, lifetime value, and any open tasks or notes. Agents have full context without switching tools.
Can I automate responses through the inbox?
Yes. Common responses can be templated, automated workflows can fire based on inbound messages, and AI Voice agents can handle inbound calls in the same inbox infrastructure.
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