“Consolidating everything into SendSquared, including our WiFi management, smart locks, guest verification, guidebooks, and all communications, has cut our vendor costs by 60%. We're saving thousands monthly while improving service delivery.”
Case Study
FieldTrip Cut Its Vendor List by 60% by Consolidating onto One Platform
Steve Shedd, Director, FieldTrip
60%
Cut in vendor costs
"Consolidating everything into SendSquared … has cut our vendor costs by 60%. We're saving thousands monthly while improving service delivery." — Steve Shedd, Director
Next day
Requested update, shipped
When FieldTrip flagged a way to make multi-property Airbnb threads clearer on a call, the redesigned thread view was live in their account the next day.
1
Platform replacing a stack of vendors
WiFi management, smart locks, guest verification, guidebooks, and all guest communications — including Airbnb — consolidated into one platform.
Quick Facts
- Distinction:
- 2024 Skift Short-Term Rental Awards — Unique Stays & Luxury Stays
- Industry:
- Short-Term Rental Management
The Transition
Before vs After SendSquared
Before
A stack of separate vendors for WiFi, smart locks, guest verification, guidebooks, and communications — each its own cost and login.
After
One platform for all of it, with vendor costs cut 60% and thousands saved monthly, "while improving service delivery."
Before
Guest messaging, including Airbnb, scattered — multi-property inquiries hard to keep straight.
After
One inbox for every guest conversation, with reservation details (confirmation codes, dates, unit names) attached to each thread.
Before
Feature requests that sit in a vendor queue for months.
After
A redesigned multi-property Airbnb thread view shipped the next day — and now co-building an AI-powered guest knowledge base together.
Why It Works
The partnership behind the platform
FieldTrip runs its whole operation on SendSquared — unified guest messaging with full Airbnb sync, digital guidebooks, WiFi, smart locks, guest verification, automations, and marketing — which is what makes the 60% vendor-cost cut possible. But the reason it sticks is the partnership: when FieldTrip walked the team through a clearer multi-property Airbnb thread view, it shipped the next day, and Jane Sanchez confirmed "everything looks good and working as expected." That collaboration now extends to co-building FieldTrip's AI-powered guest knowledge base — the kind of project that only happens when a vendor acts like a partner.
More Client Stories
Host and Home
“SendSquared is the second most important thing in our company outside of our PMS. All of our departments use it. Everyone in the company uses SendSquared. The engagement is what keeps us so well connected, and we are adding on average 10 doors a month at this point.”
Wilderness Resorts & Waterparks
“SendSquared took everything we relied on and made it better, easier to use, and more centralized. Having everything in one platform has been a major improvement for our team.”
Sailrock South Caicos
“In typical SendSquared fashion, it was easier than I expected.”