Strategy
Hotel Email Marketing in 2026
Modern hotel email marketing strategies using PMS email segmentation, reservation-triggered automations, and Smart Send AI timing optimization.
Hospitality Marketing Blog
Insights, strategies, and best practices for hospitality professionals.
Technology
AI Unified Inbox for Hotels
An AI unified inbox auto-responds, triages, and routes hotel guest messages across email, SMS, WhatsApp, and voice for faster hotel response time.
Technology
Night Audit Automation with AI Voice
Night audit automation for hotels: AI voice agents handle the overnight shift from phone calls to reconciliation, eliminating manual bottlenecks.
Technology
AI Voice Revenue: The Hotel Engine
AI voice revenue strategies for hotels: drive bookings through AI reservation conversion, upselling, after-hours capture, and missed call recovery.
Technology
Replace Offshore Call Centers with AI
Replace your offshore call center with AI voice agents. PMS-integrated AI delivers better context and conversion at lower cost than outsourced teams.
Strategy
Vacation Rental CRM + PMS Integration
A vacation rental CRM disconnected from your PMS is just a contact list. Learn how PMS-connected CRM drives direct bookings and lifetime value.
Technology
After-Hours Answering for Hotels
After-hours answering solved with AI voice agents. Hotels get 24/7 phone coverage with full PMS context, replacing costly answering services.
Technology
AI Voice Agents for Hotels: What Works in 2026
AI voice agents handle hotel reservations, guest inquiries, and after-hours calls. What hospitality operators need to know before implementing.
Strategy
Reduce OTA Dependency: Book Direct
Reduce OTA dependency with a multi-channel direct booking strategy. Enterprise VR companies shift 15%+ of bookings direct without losing occupancy.
Technology
Hotel Unified Inbox for Guest Communication
Guests reach out via email, SMS, WhatsApp, Airbnb, phone, and web chat. A unified inbox brings every conversation into one view so nothing gets missed.
Strategy
WiFi Email Capture for Hotel Marketing
WiFi email capture turns guest network access into a direct marketing channel. Most hotels miss this opportunity to build their contact database.
Strategy
Gap Night Fill for Vacation Rental Companies
Gap night fill strategies for vacation rentals: automated campaigns target the right guests to fill empty calendar nights and recover lost revenue.
Technology
Hotel Call Tracking Beyond CallRail
Generic call tracking tools weren't built for hospitality. Hotels and resorts need call tracking that connects to their PMS, CRM, and guest profiles.
Experience
AI Concierge in Hospitality: What to Know
AI in hospitality has moved beyond chatbots. What the modern AI concierge looks like and why it matters for property managers.
Experience
Digital Guidebooks for Vacation Rentals
Digital guidebooks deliver check-in instructions, property info, and local tips to guests on their phone. Reduce support calls and drive upsells.
Company
SendSquared Update: New Platform
SendSquared update: we rebuilt the site from the ground up with a faster, cleaner experience showcasing our hospitality platform features.
Experience
AI Voice Cost Savings for Hospitality
AI voice cost savings for hospitality: how property management companies cut costs by automating calls, qualifying leads, and improving service.
Experience
Direct Bookings for Property Managers
Direct bookings keep more revenue and build advantages OTA-dependent companies can't match. Strategies to grow your direct channel.
Experience
Guest Remarketing for Lasting Loyalty
Guest remarketing costs 5-7x less than new acquisition. Systematic campaigns build loyalty, lifetime value, and a compounding revenue engine.
Experience
Curated Guest Experiences in Hospitality
Curated guest experiences are the new standard. Touchpoints from booking to checkout win loyalty when vacation rentals match hotel-level service.
Experience
Airbnb Messaging with SendSquared
Airbnb messaging made simple: SendSquared's official partnership with Airbnb brings unified inbox and automation for vacation rental managers.
Experience
Vacation Rental Concierge Upselling Strategies
Concierge upselling strategies for vacation rentals that enhance guest experience, drive repeat bookings, and support concierge service implementation.
Experience
Confirmation Email Best Practices for Hotels
Why sending attachments in reservation confirmation emails hurts deliverability and guest experience - and what to do instead.
Experience
VR Concierge Services: Getting Started
How vacation rental concierge services provide personalized guest service that enhances stays, drives repeat bookings, and unlocks concierge revenue.
Experience
Concierge Services: Guest Engagement
How vacation rental concierge services elevate the guest experience with activity planning, grocery delivery guest service, and stress-free stays.
Experience
SMS Automation: 5 Hotel Guest Wins
Five ways SMS automations enhance hotel and resort guest engagement - with 98% open rates and 41x ROI on messaging campaigns.
Experience
VR Concierge Transportation Services
Concierge transportation for vacation rentals: airport transfers, car rentals, and guest transportation arrangements for a seamless experience.
Experience
Hospitality CRM for Guest Loyalty
How a hospitality CRM helps vacation rental companies, hotels, and resorts deliver personalized guest and owner experiences at scale.
Experience
Vacation Rental Concierge Implementation Guide
Concierge implementation guide: deploy services across the full guest journey for outstanding vacation rental experiences.
Experience
SMS Marketing for Hospitality Teams
SMS marketing engages guests across pre-arrival, on-site, and post-departure touchpoints. A key differentiator for vacation rentals and resorts.
Experience
Homeowner Communication Year-End Guide
Homeowner communication tips: five strategies for vacation rental managers to share year-end progress and strengthen owner retention.
Experience
WhatsApp Messaging for Hospitality
WhatsApp messaging is the ideal channel for hospitality guest communication, especially for reaching international travelers.
Experience
WhatsApp Templates for Hospitality Messaging
How to use WhatsApp templates and messaging with SendSquared to reach 2 billion+ users - especially international hospitality guests.