Insights, strategies, and best practices for hospitality professionals.
We rebuilt SendSquared.com from the ground up to better reflect the platform we've become. A faster, cleaner experience that makes it easier to explore how SendSquared helps property management companies drive direct bookings, automate guest communication, and grow revenue.
Voice AI is transforming how property management companies handle inbound calls. By automating routine inquiries, qualifying leads, and routing calls intelligently, hospitality businesses are cutting costs while delivering faster, more consistent guest service.
OTA commissions silently erode property management margins every year. Companies that invest in direct booking strategies keep more revenue, own their guest relationships, and build long-term competitive advantages that OTA-dependent competitors can't match.
Acquiring a new guest costs 5-7x more than retaining an existing one. Property management companies that systematically remarket to past guests build loyalty, increase lifetime value, and create a revenue engine that gets stronger every year.
Travelers no longer compare vacation rentals to other vacation rentals. They compare the experience to the best service they've received anywhere. Property management companies that curate every touchpoint from booking to checkout are winning the guests that matter most.
In hospitality, effective communication is essential for surpassing guest expectations, particularly for international travelers. WhatsApp's extensive user base enables seamless connections across cultural and linguistic boundaries while enhancing the overall guest experience.
SendSquared has announced an official partnership with Airbnb, bringing new capabilities for vacation rental owners and property managers.
Stay up to date with the latest in vacation rental marketing, guest experience, and hospitality technology.
WhatsApp has over 2 billion active users globally, making it one of the most popular messaging platforms. International travelers frequently rely on WhatsApp for communication, particularly visitors from Caribbean destinations.
As vacation rental and resort competition intensifies, differentiation becomes crucial. One effective strategy involves leveraging SMS to engage guests throughout their entire stay cycle.
If you own a vacation rental property, you know that providing a top-notch experience for your guests is key to attracting repeat business and positive reviews. One way to elevate the guest experience is by offering concierge services.
Property managers in the vacation rental sector should prioritize delivering outstanding guest experiences. One approach is implementing concierge services spanning multiple phases of the guest journey.
Vacation rental concierge services function as personal assistants for guests who are staying at a vacation rental, spanning pre-arrival arrangements, on-site support, and post-departure services.
Vacation rental concierge services can be a valuable addition to any vacation rental property or resort. These services provide guests with an extra level of personalized attention and assistance during their stay, making their vacation experience more enjoyable and stress-free.
Vacation rental concierge services can be a valuable addition to any vacation rental property, providing guests with a level of personalized service and attention that can greatly enhance their stay.
As the year comes to a close, it's important for vacation rental management companies to communicate with their homeowners about the progress and improvements that have been made throughout the year.
Hospitality CRM solutions are essential for the hospitality industry. They assist hotels, resorts, vacation rental management companies, and other hospitality businesses in managing their relationships with guests and owners, while also improving the overall guest and owner experience.
It is standard practice for confirmation emails for reservations to be sent without attachments, as they provide all necessary information directly in the body of the email. While attachments may seem convenient, they can actually be detrimental to the guest experience for several reasons.
SMS automations offer significant potential for enhancing guest engagement in the hospitality sector. The open rate for SMS messages is as high as 98%, with a click-through rate of 22% and an impressive return on investment of 41x.
